Open to opportunities

Ann Njoroge

@annnjoroge1

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Virtual executive assistant specializing in C-level support, scheduling, travel, and AI-enabled productivity.

Kenya

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What I'm looking for

I’m looking to support C-level leaders in a fast-paced environment where I can own executive calendars, travel coordination, reporting, and confidential communications—using AI and structured workflows to boost productivity and operational consistency.

I’m a detail-oriented Virtual Executive Assistant with 5+ years of experience supporting C-level executives and leadership teams across remote, hybrid, and onsite environments. I’m known for calendar and inbox management, confidential information handling, and executive reporting—always with minimal oversight.

I’ve helped executives regain time and focus by managing complex schedules, coordinating domestic and international travel, and preparing expense reports. My work includes drafting polished presentations and correspondence, plus delivering zero-conflict scheduling across multi-stakeholder calendars and time zones.

I’m also proactive and tech-savvy, leveraging ChatGPT and AI productivity tools alongside Google Workspace and project management platforms (Monday.com, Notion) to streamline operations. I designed structured digital filing and document management systems that improved efficiency and made information faster to retrieve.

Across my roles, I’ve strengthened client and stakeholder retention through proactive follow-ups and streamlined communication workflows. I’ve also supported operational continuity by coordinating meetings, cross-functional requests, vendor relationships, procurement, and expense tracking—while maintaining consistently high satisfaction through prompt escalation handling.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Administrative Officer

Current

Waskom Sacco (Mini Group of Companies)

Mar 2026 - Present (4 months)

Serves as a liaison between management and staff, handling confidential documentation and professional communications with discretion and accuracy. Prepares recurring reports and coordinates meetings, documentation, and scheduling using Google Workspace and AI productivity tools.

Liaison Report Writing Professional communication Document Management Google Workspace Documentation Sheets Drive Forms ChatGpt AI Productivity

Administrative Office Specialist

Lifelong Group of Companies

Nov 2024 - Nov 2025 (1 year)

Provided executive support to senior management, managing complex calendars, meetings, and domestic/international travel arrangements for multiple stakeholders. Designed a digital filing system to improve document retrieval and supported vendor relationships, procurement, and expense tracking.

Executive Support Digital Filing Systems Cross functional Coordination Data Integrity Vendor Management Procurement SOP Development

Front Office & Administrative Specialist

Africana Driving School

Aug 2022 - Oct 2024 (2 years 2 months)

Managed front-office operations and daily scheduling for 20–40 clients by coordinating bookings and calendars. Handled customer-facing administration and financial tasks, including fee collection, receipts, and reconciliation, while maintaining structured databases and training new staff.

Front Office Client Onboarding Structured Databases Receipt Reconciliations Reporting

Customer Support Supervisor

Ministry of Interior – Kazi Mtaani Program

Aug 2020 - Aug 2021 (1 year)

Supervised a team of 10+ support agents, resolving escalations to maintain high customer satisfaction and coordinating cross-functional responses. Streamlined support workflows, onboarded staff to CRM systems and communication standards, and produced weekly/monthly performance reports with KPI monitoring and coaching.

Escalation Handling Cross functional Coordination KPIs Performance Coaching Customer Onboarding