Diana Diamandescu

Manage destination services including transfers, excursions, activities, accommodation, and ground services. Negotiate supplier rates, conditions, allocations, and cancellation terms, and source new hotels, experiences, and suppliers.

Marketed, sold, and booked future cruises, consistently achieving the team's weekly sales target of USD 1 million. Implemented and administered the Future Cruise Sales programme and promotional offers.

Coordinated daily host team schedule alongside the Cruise & Travel Director; planned and hosted events for 2,000+ guests. Managed tender operations and shore-excursion dispatch, and coordinated the Club HAL kids programme.

Promoted to Lead Host Entertainment role. Hosted events and provided guest entertainment services.

Designed, delivered, and evaluated training programmes for multi-division sales staff, aligned with business objectives through structured needs analysis. Measured programme effectiveness via surveys and interviews.

Delivered 5-star service as primary contact for guest queries, complaints, and VIP liaison. Managed arrivals/departures and produced detailed activity reports for senior management, implementing satisfaction initiatives that improved review scores.

Managed 6+ instructors and a programme of 30+ weekly group classes, with weekly performance evaluations and coaching. Drove membership growth through personalised EMS-based coaching plans.

Managed sales, reconciliation, and wait-list administration for the full shorex portfolio, liaising with local port suppliers and coordinating onboard revenue activities. Recognised as Employee of the Month.

Managed tour sales, bookings, and guest accompaniment across Mediterranean ports. Recognised as Employee of the Month for outstanding guest satisfaction, applying in-depth port knowledge for tailored recommendations.

Oversaw end-to-end marketing and sales, recruited, trained, and coached the team. Developed field-sales action plans and campaigns to identify opportunities and drive revenue.

Founded and managed a full-service beauty salon, overseeing operations, staffing, and client retention.

Primary B2B contact managing events end-to-end, from brief to post-event reporting, across club and disco nights, trade fairs, and corporate events. Led in-house teams and external contractors to deliver high-profile brand events.

Holds a STCW Safety Training Certificate valid from 2023 to 2028.

Holds an ENG1 Medical Certificate valid from 2025 to 2027.

Completed Fitness & EMS Training in 2018.

Pursued a Master's degree in Marketing & Business Communication at Universitatea Artifex in Bucharest from 2016 to 2018.

Earned a Master's Degree in Marketing & Business Communication in 2018.

Completed Professional Hairstyling training at Adrian Niculescu Academy from 2015 to 2016.

Completed a Bachelor's degree in Management & Sales Marketing at Universitatea Artifex in Bucharest from 2013 to 2016.

Earned a Bachelor's Degree in Marketing & PR in 2016.

Attended Liceo Scientifico S. Quasimodo in Milan, focusing on foreign languages in a bilingual program from 2008 to 2011.