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Agustina González De Arriortua

@agustinagonzlezdearr

Cruise expert at COSTA CROCIERE SPA, advising customers on itineraries, ships, flights, and promotions.

At COSTA CROCIERE SPA, I advised customers on itineraries, ships, flights, and promotions, while managing client portfolios and KYC. I also handled customer issues and used CRM and reservation management systems.

At MIRAVIA, I worked as a Team Leader and backup, supporting brands, logistics, and marketplace catalog integration. My earlier experience includes customer retention, financial advising, client portfolio management, and administrative support.

Experience

Work history, roles, and key accomplishments

Team Leader

Miravia

Nov 2022 - Mar 2024 (1 year 4 months)

Led a team as Team Leader and backup, managing brands, KYC, logistics, and catalog integration. Achieved commercial and financial goals for sellers and implemented marketing strategies to boost sales.

Team Leadership KYC Logistics Catalog Management Marketing Strategy Sales Financial Management

Commercial - Phone Sales - Retention

SFAM

Mar 2022 - Oct 2022 (7 months)

Managed client needs, focusing on loyalty and request handling. Provided assistance and follow-up, informed clients about services, and applied company processes.

Customer Service Retention Sales Client Assistance Process Adherence

Account Agent - Financial Advisor

Gicolem SL

May 2021 - Feb 2022 (9 months)

Provided phone customer service, managed client portfolios and retention, and developed investment strategies with financial planning. Handled risk management and asset analysis.

Customer Service Portfolio Management Retention Investment Strategy Financial Planning Risk Management Asset Analysis

Assistant Team Leader

Banco Macro

Feb 2017 - Oct 2019 (2 years 8 months)

Served as backup to Team Leader, handling claims, fixed-term deposits, and loan and credit card collections. Managed commercial backup, client retention, data updates, payments, and financing.

Team Leadership Claims Handling Fixed Deposits Loan Collections Credit Card Collections Customer Retention Data Management Payments Financing

Personal Assistant

Cía inm del Río Tapenaga

Sep 2013 - Jan 2017 (3 years 4 months)

Managed executive schedules, organized events, and supported decision-making processes.

Calendar Management Event Organization Decision Support

Administrative

Gondear S.R.L.

Jan 2010 - Sep 2013 (3 years 8 months)

Handled client collections with various payment methods, financing, invoice tracking, and phone customer service.

Collections Financing Invoice Tracking Customer Service

Cruise Expert

Costa Crociere SPA

May 2024 - Present (2 years 6 months)

Handled outbound sales, client portfolio management, and KYC. Provided personalized advice on itineraries, ships, flights, and promotions, and managed CRM and reservation systems.

Outbound Sales Client Portfolio Management KYC CRM Reservation Systems Customer Loyalty Issue Resolution