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@mellineouma
Administrative and customer support specialist delivering efficient remote operations and high-resolution customer service.
KenyaI am an administrative and customer support specialist with 5+ years delivering high-quality virtual and in-person support for executives and remote teams.
I excel at calendar management, travel booking, inbox organization, high-volume inquiry handling, and CRM tools like HubSpot, Slack, Hubstaff and Freshdesk.
My work has produced measurable improvements — a 90%+ resolution rate, 30% faster onboarding through training, and workflow efficiencies such as a 20% reduction in retrieval time from a filing system redesign.
I thrive in remote-first settings, am comfortable across EST/PST/GMT time zones, and bring structured, proactive communication to teams across the US, UK, and Africa.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Bamm Tours and Travel
Jun 2023 - Jan 2025 (1 year 7 months)
Managed front-desk, administrative and customer support operations, implemented a filing system that reduced retrieval time by 20% and trained staff to cut onboarding time by 30%, achieving a 90%+ complaint resolution rate.
Sortmasters Investments Ltd
May 2021 - May 2023 (2 years)
Provided client consultations, organized investor workshops, managed front-desk and ledger/data entry, and prepared invoices and monthly reports to support sales and investment decisions.
Apex Company
Nov 2019 - Mar 2021 (1 year 4 months)
Handled customer inquiries and records management, built complaint databases and delivered reports and data analyses for director-level meetings to improve service and record accuracy.
Apex Outsourcing
Jan 2018 - Oct 2019 (1 year 9 months)
Provided remote executive admin support including scheduling, inbox management, document coordination and research; streamlined communication workflows to improve response times by 25% and maintained 90%+ resolution rate.
Degrees, certifications, and relevant coursework
ZUBachelor Degree, International Relations and Diplomacy
2024 -
Pursuing a Bachelor Degree in International Relations and Diplomacy at Zetech University since 2024.
Diploma, Social Work and Community Development
2015 - 2017
Completed a Diploma in Social Work and Community Development from 2015 to 2017.
Software and tools used professionally
KenyaYou can contact Melline and 90k+ other talented remote workers on Himalayas.
Message Melline
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