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Melline Ouma

@mellineouma

Administrative and customer support specialist delivering efficient remote operations and high-resolution customer service.

Kenya
Message

What I'm looking for

I seek remote or hybrid roles where I can enhance customer experience, streamline operations, train teams, and contribute measurable efficiency gains in a collaborative, growth-oriented company.

I am an administrative and customer support specialist with 5+ years delivering high-quality virtual and in-person support for executives and remote teams.

I excel at calendar management, travel booking, inbox organization, high-volume inquiry handling, and CRM tools like HubSpot, Slack, Hubstaff and Freshdesk.

My work has produced measurable improvements — a 90%+ resolution rate, 30% faster onboarding through training, and workflow efficiencies such as a 20% reduction in retrieval time from a filing system redesign.

I thrive in remote-first settings, am comfortable across EST/PST/GMT time zones, and bring structured, proactive communication to teams across the US, UK, and Africa.

Experience

Work history, roles, and key accomplishments

BT

Administrative Assistant

Bamm Tours and Travel

Jun 2023 - Jan 2025 (1 year 7 months)

Managed front-desk, administrative and customer support operations, implemented a filing system that reduced retrieval time by 20% and trained staff to cut onboarding time by 30%, achieving a 90%+ complaint resolution rate.

Education

Degrees, certifications, and relevant coursework

Zetech University logoZU

Zetech University

Bachelor Degree, International Relations and Diplomacy

2024 -

Pursuing a Bachelor Degree in International Relations and Diplomacy at Zetech University since 2024.

NC

Nairobi Aviation College

Diploma, Social Work and Community Development

2015 - 2017

Completed a Diploma in Social Work and Community Development from 2015 to 2017.

Tech stack

Software and tools used professionally

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Melline Ouma - Administrative Assistant - Bamm Tours and Travel | Himalayas