I've supported customers at Fi Money, Pagarbook, and Tech Mahindra across fintech, e-commerce, and SaaS environments. I handle customer issues through calls, chat, and email while maintaining a seamless, positive experience.
At Fi Money, I resolved debit card, credit card, loan, and account queries, maintained CRM records, and escalated complex cases to internal teams. I also shared customer feedback with product and operations teams to improve the user experience.
At Pagarbook, I conducted outbound sales calls, converted leads into paying customers, and gathered user insights during sales conversations. At Tech Mahindra, I managed delivery, return, and replacement queries for national and international customers.
I'm an empathetic communicator with experience in CRM tools, ticketing, escalation management, and digital banking operations. I've maintained 95%+ customer satisfaction scores and continue learning new tools and processes to improve support efficiency.
