Open to opportunities

Kaushik Solanki

@kaushiksolanki

Message

Customer Service & Banking Operations professional driving retention, compliance, and growth.

India

Message

What I'm looking for

I’m looking for Customer Service, Banking Operations, or Customer Success roles in fintech and banking environments, supporting retention, onboarding, and KYC/AML compliance through proactive, omnichannel customer care and growth-focused conversations.

I’m a Customer Service & Banking Operations professional with 1.8+ years of experience delivering retention, onboarding, and compliance support for a global banking client. I’m recognized as a Top 5% performer among 200+ agents, sustaining 95%+ CSAT, with zero escalations for six consecutive months and 100% First Contact Resolution.

In my role, I handle omnichannel support (voice, chat, email) and use KYC/AML compliance and proactive issue resolution to reduce churn and protect customer experience. I drove 20% product growth (Rs 2.5L+ incremental revenue) through consultative cross-selling, reduced customer churn by 18% via a health-scoring framework, and led account migration & digital onboarding for 2,000+ customers with zero processing errors.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Teleperformance

Sep 2024 - Mar 2026 (1 year 6 months)

Handled end-to-end customer support and retention for a global banking client via voice, chat, and email, maintaining 95%+ CSAT with 100% first contact resolution and zero escalations for six months. Supported banking operations and compliance, including KYC/AML and transaction processing (UPI/RTGS/NEFT), while leading account migration and digital onboarding for 2,000+ customers.