Open to opportunities

Siddharth Ghogale

@siddharthghogale

Message

Dedicated customer support professional with strong communication skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer support skills in a dynamic environment, where I can contribute to enhancing customer satisfaction and grow professionally.

I am a dedicated and empathetic Customer Support Executive with over two years of experience in handling customer queries and resolving issues efficiently. My strong communication skills and problem-solving mindset enable me to ensure a positive customer experience across various channels. I am known for my patience and adaptability, which allows me to work well under pressure and build trust with customers.

Throughout my career, I have worked in diverse roles, including as a Technical Support Associate and a Cash Management Specialist. In these positions, I have honed my ability to provide prompt and effective technical assistance, manage daily cash flow operations, and collaborate with teams to streamline processes. I am passionate about delivering service that exceeds expectations and am committed to enhancing the overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Mirraw

Oct 2024 - Present (9 months)

Handles customer queries and complaints with professionalism, ensuring timely resolution and customer satisfaction. Maintains strong communication to enhance the overall customer experience across various support channels.

Customer Support Communication Problem Solving Customer Satisfaction Email Support

Technical Support Associate

Invent Educare

Apr 2024 - Oct 2024 (6 months)

Provides prompt and effective technical assistance to customers by diagnosing and resolving hardware, software, and network issues. Ensures smooth user experience through remote support, troubleshooting, and clear communication.

Technical Support Troubleshooting Remote Support

Cash Management Specialist

Reliance Retail

Feb 2023 - Mar 2024 (1 year 1 month)

Responsible for managing daily cash flow operations, optimizing liquidity, and ensuring accurate reconciliation of financial transactions. Collaborates with banks and internal teams to streamline treasury processes and maintain compliance with financial policies.

Cash Management Financial Compliance

Education

Degrees, certifications, and relevant coursework

ST. JOSEPH COLLEGE OF ARTS & COMMERCE

B.B.A/ B.M.S, Business Administration/Management Studies

2021 - 2024

Completed a Bachelor's degree in Business Administration/Management Studies. Focused on developing foundational business knowledge and management skills.