Open to opportunities

Vaishali Joshi

@vaishalijoshi

Message

I resolve complex fintech and e-commerce customer issues in high-volume support environments.

India

Message

What I'm looking for

I'm looking to leverage my customer service, communication, and technical skills to resolve customer issues, build sustainable relationships, and contribute to organizational growth.

I've supported customers across fintech and e-commerce operations at TaskUs and Teleperformance, resolving complex issues while delivering tailored solutions.

As a dedicated representative for Dexcom and Flipkart, I managed high-volume inbound and outbound communications, maintained accurate interaction records, and consistently met performance KPIs. My customer service work has been recognized with Quality Champ and Star of the Month awards, backed by strong communication, problem-solving, Tally, Microsoft Office, typing, and internet research skills.

Experience

Work history, roles, and key accomplishments

Teammate (Fintech Process)

TaskUs

Dec 2021 - Aug 2026 (4 years 8 months)

Manage complex financial technology support processes, ensuring high-quality resolution of user issues. Facilitate seamless customer interactions by identifying needs and providing tailored alternatives.

Salesforce

Customer Service Representative

Teleperformance India Pvt. Ltd.

Aug 2017 - May 2021 (3 years 9 months)

Served as a dedicated representative for Dexcom and Flipkart, delivering exceptional support. Handled high-volume inbound and outbound communications following strict organizational protocols.

Customer Service Documentation