Dhrumesh Mistry

I’m a Technical Support Engineer with 10+ years of experience supporting enterprise environments of 1000+ users across Windows, macOS, and Linux platforms. I combine Microsoft 365 Administration and Active Directory with Endpoint Security, Vulnerability Management, and Patch Management to keep IT operations running smoothly and securely. I’ve consistently delivered a ~90% first-contact resolution rate, including achieving a 95% incident resolution rate across support operations.

I’ve led large-scale Google Workspace migrations for 850+ users, improving collaboration and productivity by 50%, and I manage day-to-day Microsoft 365 administration such as user provisioning, license assignment, mailbox management, and Teams support. On the security side, I administer Sophos endpoint protection and execute patch management with Action1 and WSUS, conducting endpoint vulnerability assessments and remediation to improve compliance posture and reduce exposure to known security risks. I also strengthen operations through proactive monitoring, system hardening, preventive maintenance strategies, and clear documentation.