Dhrumesh Mistry
@dhrumeshmistry
Senior IT Operations Engineer improving enterprise endpoint security and Microsoft 365 operations for 1000+ users.
IndiaWhat I'm looking for
Senior IT Operations Engineer with 10+ years of experience delivering enterprise IT support, endpoint management, and infrastructure operations for organizations supporting 1,000+ users. Expertise in Microsoft 365, Active Directory, Google Workspace, endpoint security, vulnerability remediation, and IT service management.
Proven track record of leading large-scale technology initiatives, including an 850-user Google Workspace migration, improving endpoint security across 1,000+ devices, and reducing system downtime by 20% through proactive maintenance and security improvements. Recognized for driving operational excellence, mentoring junior engineers, and consistently delivering high-quality technical support in fast-paced enterprise environments.
Experience
Work history, roles, and key accomplishments
Senior IT Operations Engineer
EnFuse Solutions Ltd.
Apr 2016 - Present (10 years 3 months)
Senior IT Operations Engineer with 10+ years of experience delivering enterprise IT support, endpoint management, and infrastructure operations for organizations supporting 1,000+ users. Expertise in Microsoft 365, Active Directory, Google Workspace, endpoint security, vulnerability remediation, and IT service management.
Senior IT Operations Engineer
EnFuseSolutions Ltd.
Apr 2016 - Present (10 years 3 months)
Delivered enterprise IT support for 1,000+ users across Windows, macOS, and Linux, achieving ~90% first-contact resolution and a 95% incident resolution rate. Administered Microsoft 365 and Active Directory, led an 850+ user Google Workspace migration, improved endpoint security across 1,000+ devices, and reduced system downtime by 20% through proactive maintenance and patching.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Science in Information Technology, Information Technology
Earned a Bachelor of Science in Information Technology from Sikkim Manipal University, completed in 2017.
Sikkim Manipal University
Bachelor of Science, Information Technology
Earned a Bachelor of Science in Information Technology from Sikkim Manipal University.
Viva College, Virar
Higher Secondary Certificate (HSC)
Completed the Higher Secondary Certificate (HSC) at Viva College in Virar, Maharashtra, India.
National English High School, Virar
Secondary School Certificate (SSC)
Completed the Secondary School Certificate (SSC) at National English High School in Virar, Maharashtra, India.
Tech stack
Software and tools used professionally
Facebook Ads
Google Cloud Platform
Google Compute Engine
Google Cloud Storage
Google Docs
Gmail
Google Drive
Google Fonts
Microsoft Teams
Freshservice
Jira Service Desk
Jira
Google Maps
Linux
macOS
Windows
Windows Server
Windows 10
Azure Active Directory
Google Workspace
Microsoft Office 365
Google reCaptcha
Sophos
Azure Security Center
Duo Security
Google Sheets
Microsoft Excel
RSA SecurID
Microsoft Edge
Google Sites
Securitybot
Microsoft Translator
Microsoft Power BI
ServiceNow
Microsoft Intune
Nmap
Azure Logic Apps
Internet Computer Protocol (ICP)
Remote
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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