Harshit Saxena
@harshitsaxena1
I manage enterprise endpoint infrastructure, SCCM, Intune, Azure, and incident escalations across 35,000+ endpoints.
IndiaWhat I'm looking for
At Convergys India Service, I manage enterprise IT infrastructure for Microsoft business clients supporting 35,000+ endpoints. I administer SCCM, Intune, Azure Virtual Machines, Azure Backup, Active Directory, PKI, Group Policy, and Microsoft Defender while leading escalations and triage.
Previously at Air India SATS and Jetking, I supported Windows environments, Hyper-V and Citrix VDI, networking, VPNs, endpoint devices, helpdesk operations, procurement, and IT projects for operational teams.
Experience
Work history, roles, and key accomplishments
Senior Tech Advisor
Convergys India Service Pvt. Ltd
Dec 2023 - Present (2 years 9 months)
Manage enterprise IT infrastructure supporting 35,000+ endpoints for Microsoft business clients. Administer SCCM, Intune, Azure, and Active Directory, and lead technical escalations and stakeholder collaboration.
Senior IT Coordinator
Air India SATS Pvt. Ltd
Sep 2021 - Sep 2023 (2 years)
Provided senior technical support for end users across multiple operational departments. Managed enterprise IT infrastructure including on-premise servers, virtualization, and network devices, and coordinated IT procurement and documentation.
IT Lab Coordinator
Jetking Pvt. Ltd
Jul 2020 - Apr 2021 (9 months)
Installed and configured Windows OS and Microsoft Server 2016 environments. Managed centralized IT helpdesk operations, monitored tickets, and provided remote support and technical training.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Computer Applications, Computer Applications
Grade: 67.78%
Bachelor of Computer Applications (BCA) degree from IGNOU, completed in 2020 with 67.78%.
Jetking
Master's in Network Administration, Network Administration
Master's in Network Administration certification from Jetking.
Simplilearn
Introduction to Project Management, Project Management
Introduction to Project Management certification from Simplilearn.
Programming Hub
Data Science Certification, Data Science
Data Science Certification from Programming Hub.
Simplilearn
PMP Training (Project Management 101), Project Management
PMP Training (Project Management 101) certification from Simplilearn.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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