Sudarsan Karthik Thiruvenkataswamy
@sudarsankarthikthiru
IT & infrastructure engineer streamlining cloud, endpoint, and identity security.
IndiaWhat I'm looking for
I’m an IT and infrastructure professional with over a decade of hands-on experience owning cloud environments, endpoint management, identity and access control, and enterprise IT support. I’ve worked across Microsoft, VMware, and Hewlett Packard Enterprise, supporting globally distributed teams and mission-critical infrastructure.
I administer Intune MDM device fleets and integrate identity providers at scale, including Azure AD and LDAP. I help enforce zero-trust principles through SSO, MFA, RBAC, and conditional access, while supporting ISO 27001 and HIPAA compliance needs.
In my most recent role, I owned Workspace ONE UEM environments end-to-end—enrolment, policy, compliance, integrations, monitoring, and first-line automation. I built runbooks and escalation documentation, monitored compliance and performance, performed root cause analysis on recurring failures, and scripted repetitive resolutions to reduce manual ticket volume.
My instinct after solving a problem is always to document it, automate it, and make sure it doesn’t need solving again. I’m excited by an AI-first culture that reduces toil and supports a first IT/Infra hire building systems from the ground up.
Experience
Work history, roles, and key accomplishments
Owned VMware Workspace ONE UEM environments, managing enrolment, policies, compliance, integrations, and monitoring across Android, iOS, Windows, and macOS fleets. Administered Azure AD/LDAP for SSO, MFA, and conditional access, and built onboarding/offboarding automation plus runbooks to reduce senior escalations.
Led enterprise IT operations for a globally distributed workforce, administering Microsoft 365 and governance including user lifecycle, RBAC, licensing, and device policy management. Managed Microsoft Intune for security/compliance (patching, antivirus, encryption, app deployment) and governed SharePoint Online permissions while communicating change management to stakeholders.
Provided advanced server and infrastructure support for global enterprise clients under strict SLAs, including server health, firmware management, performance tuning, and incident response. Troubleshot LAN/WAN, DNS, TCP/IP, and VPN issues, and documented test plans, troubleshooting steps, and knowledge bases to enable junior self-service.
Resolved enterprise customer issues end-to-end across hardware, software, and connectivity, managing high-priority escalations with SLA accountability. Coordinated with internal engineering and vendors on hardware replacements and warranty/logistics while maintaining structured customer communication.
Customer Service Professional
Sitel
Jan 2011 - Jan 2012 (1 year)
Delivered front-line enterprise technical support for high-volume queries, building helpdesk triage and communication standards. Performed structured troubleshooting and escalation to ensure timely resolution under SLA expectations.
Education
Degrees, certifications, and relevant coursework
University of Dundee
Master of Science (MSc), Management
MSc Management focusing on business strategy, leadership, operational efficiency, and analytical decision-making.
Staffordshire University
Master of Science (MSc), Cloud Computing
MSc Cloud Computing covering cloud infrastructure, AWS, automation, cybersecurity, virtualisation, and network programming.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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