Sujeet Singh
@sujeetsingh1
IT Operations Engineer specializing in identity, device management, and security-compliant SaaS infrastructure.
IndiaWhat I'm looking for
I’m an IT Operations Engineer with 6+ years deploying and managing enterprise IT infrastructure across SaaS, endpoints, networking, and security compliance. I deliver reliable, friction-free technology experiences at scale, with a strong focus on automation and audit readiness.
I’ve administered end-to-end identity and access management across 20+ SaaS platforms, authored onboarding/offboarding runbooks, and standardized workflows to eliminate manual errors. On the endpoint side, I deploy and manage device fleets using Snipe IT with JAMF Pro, enforcing policies, maintaining hardware inventory, and supporting remote wipe and OS compliance.
I also own key infrastructure and security initiatives—upgrading office wireless networks, configuring VLANs and monitoring, provisioning video conferencing rooms, and managing digital signage deployments. From compliance administration (Palo Alto Cortex XDR, Sprinto, policy authoring) to procurement and vendor coordination, I ensure secure operations from deployment through end-of-life disposal.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
SaaS Labs
Jan 2026 - Present (5 months)
Administered end-to-end user lifecycle across 20+ SaaS platforms and authored onboarding/offboarding runbooks to standardize access workflows. Managed device and endpoint programs (Snipe IT, Jamf Pro), upgraded office network infrastructure, and maintained security/compliance using Palo Alto Cortex XDR and Sprinto.
Supported and administered enterprise environments using Windows Server, Office 365, SSO, and cross-platform troubleshooting across macOS, Windows, and Linux. Maintained 150+ critical business applications, implemented PowerShell automation to improve efficiency, and supported virtualization with Nutanix/VMware vSphere while managing incidents via Zendesk/ServiceNow.
Provided L1 technical support for desktops, laptops, printers, and peripherals, diagnosing and resolving issues to minimize downtime and escalate critical incidents as needed. Installed and maintained operating systems and updates, managed user access, and troubleshot VPN, DNS, DHCP, and web access problems.
Managed end-to-end IT support via GLPI, resolving tickets within SLA and maintaining asset allocation, decommissioning, and monthly inventory/compliance reporting. Configured and troubleshot hardware/software, supported remote software deployment and patch management with SCCM, and coordinated with vendors for onsite escalations.
Education
Degrees, certifications, and relevant coursework
Tata Institute of Social Sciences - SVE
B.Voc, Software Development
Completed the B.Voc in Software Development at TISS SVE, Kolkata (2020).
National Skill Qualifications Framework (NSQF)
NSQF Level 4 Field Technician, Computing and Peripherals (FTCP)
Earned NSQF Level 4 certification in Field Technician – Computing and Peripherals (FTCP) in Punjab (2017).
Bihar School Examination Board (BSEB)
Class 12, Higher Secondary
Completed Class 12 from the BSEB Board in Patna (2016).
Punjab School Education Board (PSEB)
Class 10, Secondary
Completed Class 10 from the PSEB Board in Punjab (2014).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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