DAdhole arihant
@dholearihant
IT Support Eng (3 yrs) Remote T/S, Automation, SLA. Scaling with AI/Cloud solutions.
IndiaWhat I'm looking for
Hi, I’m Arihant Dhole, a resourceful IT Support Engineer with 2+ years’ experience in remote troubleshooting, automation, and SLA-driven incident resolution.
I’ve supported 50+ users weekly, resolved technical issues efficiently, and boosted team productivity by automating repetitive tasks.
With a proven track record in root cause analysis (reducing recurring incidents by 40%) and knowledge base development (increasing first-contact resolution by 25%), I excel at driving service excellence and cross-team collaboration.
Currently, I’m expanding my skills into ai tools and cloud computing to solve problems at scale and build smarter, scalable solutions. I’m passionate about combining tech support, automation, and cloud technologies to deliver impactful results.
Let’s connect if you’re interested in tech support, automation, or cloud innovation!
Experience
Work history, roles, and key accomplishments
Technical Support Representative
NES
Aug 2024 - Present (11 months)
• Resolved 100+ global tickets weekly via remote L1 support (98% SLA).
• Analyzed issue type & urgency to assign tickets, improving resolution speed.
• Boosted user satisfaction by 20% with timely updates and faster response.
• Collaborated cross-functionally to resolve escalations and maintain SLA compliance.
• Resolved 100+ tickets monthly via ServiceNow (98% SLA), using MS Teams and LogMeIn to troubleshoot OS, O365, Outlook, and printer issues.
• Authored 15+ KBs (↓30% resolution time), led bi-monthly training, mentored 5+ agents.
• Built SLA dashboards, improved handovers 40%, and cut escalations with an L1-L2 checklist.
Developer
Krishnaveni Talent School
Feb 2025 - Apr 2025 (2 months)
School Operations Automation | Developer
• Developed a student attendance automation system using Google Forms and Apps Script.
• Automated report card generation and data consolidation, saving 10+ hours weekly.
• Developed a Python script to automate PDF-to-Word conversion, significantly reducing processing time and increasing productivity by 40%.
• This project eliminated reliance on third-party tools and ensured data security.
Education
Degrees, certifications, and relevant coursework
JUJain University
Masters in Computer Applications , Computer applications.
2024 -
OUOsmania University
Bachelor of science , COMPUTER SCIENCE
2019 - 2022
Grade: 8.5
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
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