dhole arihant

As an experienced L1 Agent and Subject Matter Expert (SME), I have developed a robust skill set in technical support, performance reporting, and knowledge management. My journey in the tech support industry has been marked by a commitment to driving efficiency and enhancing customer satisfaction. At NES, I streamlined various tasks using AI tools and automation, significantly improving operational efficiency and achieving a remarkable 95% customer satisfaction rate.

During my tenure at Capgemini, I excelled in creating key performance reports and collaborating cross-functionally to resolve complex issues. My role as a backup Knowledge Manager allowed me to design over 15 knowledge base articles, empowering my team with efficient issue resolution strategies. I take pride in my ability to foster a positive team culture, demonstrated through my efforts in writing appreciation notes to colleagues, showcasing my emotional intelligence and leadership skills.

My technical projects, such as automating PDF to Word conversions and engineering Zoom API solutions, reflect my passion for leveraging technology to enhance productivity. With a Master's in Computer Application and a strong foundation in programming languages like Python and JavaScript, I am eager to contribute my skills to a dynamic team focused on innovation and excellence.