Vikram Singh
@vikramsingh6
Experienced application support engineer driving SLA compliance, uptime, and team mentorship.
What I'm looking for
I am an application support and IT operations professional with 10+ years delivering SLA-driven results across telecom, automobile, and healthcare domains. I consistently drove 99.9% system uptime through proactive monitoring, structured escalation, and timely RCA.
I managed high-volume ticket queues—resolving 300+ tickets monthly within SLA—and built SOPs, a KEDB, and training materials to accelerate resolution cycles and reduce technical debt. I led PAN India CRM rollouts, fresh server installations, and post-implementation support to improve regional readiness and user adoption.
My technical toolkit includes SQL, ticket management systems, CRM platforms (WiDMS and custom), XML/HTML, O365, report automation, and foundations in generative and agentic AI. I also reduced IT operational cost by 80% through vendor management and process efficiency improvements.
I mentor junior engineers in debugging and business logic, foster stakeholder communication, and champion support automation. I am seeking to expand into technical leadership—moving into a Technical Support Manager or Team Lead role while contributing to strategic IT planning and scalable operations.
Experience
Work history, roles, and key accomplishments
Senior IT Officer
Siti Networks Ltd.
Dec 2021 - Present (3 years 8 months)
Managed end-to-end application support for core telecom backend systems, resolving 300+ tickets monthly and maintaining 99.9% system uptime through proactive monitoring and RCA.
Technical Analyst
Biocyte India
Jun 2017 - Aug 2021 (4 years 2 months)
Reduced IT operational costs by 80% through vendor management and system efficiency improvements, and oversaw application enhancements and digital campaign support to improve product engagement.
Technical Support Associate
Axis Softech Pvt. Ltd.
Jul 2016 - Jun 2017 (11 months)
Provided technical support for travel applications, implemented backend SQL enhancements, and delivered training sessions, earning Star Performer recognition for SLA closure excellence.
Technical Support Executive
Iterate India
Feb 2015 - Jul 2016 (1 year 5 months)
Led PAN India implementation of a custom CRM, managed system updates and on-site trainings, and performed fresh server installations for dealer onboarding.
Senior Project Executive
Contentra Technologies
Mar 2013 - Nov 2014 (1 year 8 months)
Managed QA and project execution for the Altius project, contributing to multilingual data processing (German/French) and ensuring on-time delivery quality.
Education
Degrees, certifications, and relevant coursework
Tamil Nadu Physical Education and Sports University
Post Graduate Diploma, Memory Development and Psychoneurobics
Post Graduate Diploma in Memory Development and Psychoneurobics from Tamil Nadu Physical Education and Sports University, Chennai, completed in 2012.
Indira Gandhi National Open University
Master of Computer Applications, Computer Applications
Master of Computer Applications from Indira Gandhi National Open University, New Delhi, completed in 2009.
University of Delhi
Bachelor of Science, Science
Bachelor of Science degree from University of Delhi, New Delhi, completed in 2004.
Availability
Location
Authorized to work in
Job categories
Skills
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