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Vikram Singh

@vikramsingh6

Experienced application support engineer driving SLA compliance, uptime, and team mentorship.

India
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What I'm looking for

I seek a leadership role (Technical Support Manager/Team Lead) focused on SLA-driven operations, team mentorship, automation, and strategic IT improvements.

I am an application support and IT operations professional with 10+ years delivering SLA-driven results across telecom, automobile, and healthcare domains. I consistently drove 99.9% system uptime through proactive monitoring, structured escalation, and timely RCA.

I managed high-volume ticket queues—resolving 300+ tickets monthly within SLA—and built SOPs, a KEDB, and training materials to accelerate resolution cycles and reduce technical debt. I led PAN India CRM rollouts, fresh server installations, and post-implementation support to improve regional readiness and user adoption.

My technical toolkit includes SQL, ticket management systems, CRM platforms (WiDMS and custom), XML/HTML, O365, report automation, and foundations in generative and agentic AI. I also reduced IT operational cost by 80% through vendor management and process efficiency improvements.

I mentor junior engineers in debugging and business logic, foster stakeholder communication, and champion support automation. I am seeking to expand into technical leadership—moving into a Technical Support Manager or Team Lead role while contributing to strategic IT planning and scalable operations.

Experience

Work history, roles, and key accomplishments

II

Technical Support Executive

Iterate India

Feb 2015 - Jul 2016 (1 year 5 months)

Led PAN India implementation of a custom CRM, managed system updates and on-site trainings, and performed fresh server installations for dealer onboarding.

CT

Senior Project Executive

Contentra Technologies

Mar 2013 - Nov 2014 (1 year 8 months)

Managed QA and project execution for the Altius project, contributing to multilingual data processing (German/French) and ensuring on-time delivery quality.

AP

Programmer

Aptara

Jan 2010 - Mar 2013 (3 years 2 months)

Performed XML/HTML formatting for ePublishing deliverables and prepared final assets for ePub generation to meet production deadlines.

Education

Degrees, certifications, and relevant coursework

TU

Tamil Nadu Physical Education and Sports University

Post Graduate Diploma, Memory Development and Psychoneurobics

Post Graduate Diploma in Memory Development and Psychoneurobics from Tamil Nadu Physical Education and Sports University, Chennai, completed in 2012.

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Master of Computer Applications, Computer Applications

Master of Computer Applications from Indira Gandhi National Open University, New Delhi, completed in 2009.

University of Delhi logoUD

University of Delhi

Bachelor of Science, Science

Bachelor of Science degree from University of Delhi, New Delhi, completed in 2004.

Tech stack

Software and tools used professionally

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