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Neha Tak

@nehatak

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Results-driven IT & Automation Operations Specialist with RPA expertise.

India

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What I'm looking for

I seek a role that fosters innovation and allows me to leverage my IT skills while contributing to impactful projects in automation and data analytics.

I am a results-driven IT professional with over 2 years of experience specializing in RPA operations, system monitoring, and incident resolution. My expertise lies in ensuring seamless automation workflows for global clients, where I have consistently demonstrated my ability to troubleshoot complex issues, reduce downtime, and enhance operational efficiency. My technical skills include NICE Designer, SQL, and Python, complemented by strong client communication abilities.

Currently, I am upskilling in Data Science & AI at IIT Roorkee to bridge the gap between automation and analytics. My professional journey includes significant achievements such as providing 24/7 L1/L2 support for high-profile clients like FedEx and MIT, where I maintained a remarkable 99.9% uptime. I am passionate about process improvement and have developed knowledge base articles and SOPs to streamline support processes, ultimately enhancing team efficiency.

Experience

Work history, roles, and key accomplishments

Automation Support Engineer

PA Team Pvt. Ltd.

Jan 2023 - Feb 2025 (2 years 1 month)

Provided 24/7 L1/L2 support for RPA systems, ensuring 99.9% uptime for high-profile clients. Diagnosed and resolved over 100 incidents monthly, reducing bot downtime by 25% through proactive monitoring and recovery. Led root cause analysis for failed automations, collaborating with development teams to implement permanent fixes and developing knowledge base articles to streamline support processes

NICE Designer Bot Recovery Incident Management Root Cause Analysis Log Analysis Client Communication Workflow Optimization

Center Manager

Canvas International School

Jan 2019 - Dec 2021 (2 years 11 months)

Managed operations for over 150 students, implementing digital tools to automate attendance and reporting, which saved 15+ hours per week. Strengthened parent engagement by designing effective feedback systems, leading to a 30% improvement in satisfaction scores.

Operations Management Process Automation Parent engagement Reporting Workflow Optimization

ERP & Computer Instructor

The Ummed International School

Jan 2018 - Dec 2019 (1 year 11 months)

Trained over 50 staff members on ERP systems, which successfully reduced administrative errors by 40%. Provided essential IT support and basic troubleshooting, significantly enhancing digital adoption across various departments.

ERP Systems IT Support Troubleshooting Staff Training Administrative Support System Implementation

Education

Degrees, certifications, and relevant coursework

IIT Roorkee

Advanced Certification, Data Science & AI

Currently pursuing an Advanced Certification in Data Science & AI. This program focuses on bridging automation with analytics, enhancing skills in data analysis and artificial intelligence.

MBM Engineering College, Jodhpur

Master of Computer Applications, Computer Applications

Completed a Master of Computer Applications (MCA) degree. This program provided a strong foundation in computer science principles and their practical applications.