SVSandeep Vinjarapu
@sandeepvinjarapu
Desire to work in a perfect professional ambience with complete job satisfaction.
IndiaWhat I'm looking for
I am a dedicated and hardworking professional with a passion for staying updated with the latest trends in technology. With a strong background in IT and Salesforce, I strive for excellence in all areas of interest and responsibilities, contributing to my growth and that of any organization I work for.
As an experienced Application Support Engineer, I have a proven track record of providing efficient application support and administration, including incident resolution and problem management. I am skilled in configuring, supporting, and providing subject matter expertise for Salesforce, and have experience in data mapping, report creation, and troubleshooting.
I am a quick learner, flexible, and adaptable to change, with a strong work ethic and a positive attitude. I am committed to delivering high-quality results and exceeding expectations in my role.
Experience
Application Support Engineer
Artech Infosystems
Aug 2022 - Jan 2025 (2 years 5 months)
Provide support to Salesforce users worldwide while working closely with Engineering teams to maintain the operational integrity of production systems. Configure, support, and provide subject matter expertise for Salesforce. Create reports and dashboards to perform data analysis and troubleshoot and fix bugs. Identify risks, deliver clear documentation, and work directly with internal stakeholders
L2 Support Engineer
Onpassive Private Limited
Jan 2021 - Mar 2023 (2 years 2 months)
Provide IT support services through ITIL based support ticket interface to employees regarding information technology issues. Manage and create AD User accounts, Service accounts, and Security groups. Install and configure printers on servers. Perform Security Health Check of Windows and other compliance. Create virtual machines based on project requirements.
Technical Support Associate
Tech Mahindra Limited
Apr 2017 - Jan 2021 (3 years 9 months)
Troubleshoot devices of customers and clients, determine requirements by interacting with clients, educate them regarding devices, log incidents, follow up on tickets, provide remote access support, multitask while resolving queries, route calls and chats to appropriate departments, accurately use CRM and ticketing tools, drive business growth.
Tech stack
Learn about the tools and technologies that Sandeep likes to use.
Availability
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