MDMartin dodiya
@martindodiya
IT Support and AI Data Specialist focused on robotic operations and annotation.
IndiaWhat I'm looking for
I am an IT Support and Operations professional with extensive hands‑on experience in AI data labeling, robotic operations monitoring, and technical troubleshooting. I have delivered high‑precision annotation for large video/image datasets and supported autonomous robot fleets remotely.
I have a proven track record operating and monitoring robots via platforms like Smart+, diagnosing Level 1 hardware/software issues, and coordinating across engineering and support teams to maintain SLAs and uptime. I also bring strong experience in system maintenance, ticketing (Remedy Force/IBM Salesforce), and IBM ICD client management.
I emphasize process improvement, data integrity, and clear communication; I regularly contributed workflow feedback, participated in quality audits, and trained users to reduce downtime and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
AI Data Specialist
Kabam Robotics Singapore
Oct 2025 - Present (2 months)
Performed large-scale video and image annotation for AI/ML projects, ensuring high accuracy and consistency while improving dataset quality and contributing to audits and workflow enhancements.
IT Support / Robotic Operations Specialist
Kabam Robotics Singapore
May 2019 - Oct 2025 (6 years 5 months)
Remotely monitored and operated autonomous robots, diagnosed Level 1 hardware/software issues, managed incidents to meet SLAs, and provided operational insights to improve reliability.
IT Support Engineer
Cryptograph Technology
May 2017 - May 2019 (2 years)
Provided remote and on-call support for OS, network, and application issues, managed IBM ICD tooling and ticketing systems, and followed ITIL processes while coordinating escalations to L2/L3.
Technical Support Executive
Vardhaman Technology Pvt. Ltd.
Feb 2016 - Apr 2017 (1 year 2 months)
Delivered L1 support for desktops, printers and peripherals, performed OS and Outlook configuration, executed routine maintenance and malware protection to reduce downtime.
Education
Degrees, certifications, and relevant coursework
SUSouth Gujarat University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications with coursework in core computing subjects and practical IT skills.
Sarvajanik Vidyalaya, Daman
HSC, Higher Secondary Education
Completed Higher Secondary Certificate (HSC) at Sarvajanik Vidyalaya in Daman.
Shree Machhi Mahajan English Medium School
SSC, Secondary Education
Completed Secondary School Certificate (SSC) at Shree Machhi Mahajan English Medium School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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