DJDheer Jaiswal
@dheerjaiswal
Data-driven operations and database management specialist.
IndiaWhat I'm looking for
I am a data-driven operations and database management specialist with over five years of hands-on experience optimizing CRM systems, reporting, and project execution. I focus on cleaning, transforming, and analyzing large datasets to drive engagement and operational efficiency.
At Think and Learn (Byju's), I led end-to-end operations for multiple live projects impacting 250,000+ customers globally, developed centralized dashboards, and delivered automated reports and insights to senior management. I have implemented campaign execution strategies across Zoho Mail, WhatsApp, and Dialpad to boost participation and retention.
I mentor and train teams, having onboarded and trained around 30 team members and set up processes for more than 10 pilot projects. My certifications in Project Management and Power BI complement practical skills in HubSpot, Zoho CRM, Salesforce, and SQL basics.
I bring a collaborative, results-oriented approach, strong stakeholder engagement, and a track record of measurable improvements in customer satisfaction, retention, and operational performance.
Experience
Work history, roles, and key accomplishments
Senior Operations Specialist
Think and Learn Pvt Ltd
Sep 2021 - Present (4 years)
Led operations and a team across multiple live projects impacting 250,000+ customers; developed resource optimization strategies, centralized dashboards and automated reports to improve revenue growth, cost efficiency, and employee productivity.
Operations Specialist
Think and Learn Pvt Ltd
Feb 2020 - Aug 2021 (1 year 6 months)
Managed and optimized operational processes, driving a 12% increase in customer satisfaction and 7% improvement in retention through process improvements and data-driven corrective actions.
Client Account Manager
Dream Destination Canada
Apr 2019 - Aug 2019 (4 months)
Managed client accounts and sales calls for international customers, educating prospects on immigration processes and closing conversions via phone and online payments.
Education
Degrees, certifications, and relevant coursework
Brahmanand College, Kanpur
Bachelor in Legislative Law, Legislative Law
2023 -
Pursuing Bachelor in Legislative Law starting September 2023.
AUAlakh Prakash Goyal Shimla University
Bachelor of Business Administration, Business Administration
2015 - 2018
Completed a Bachelor's degree in Business Administration from June 2015 to December 2018.
Sheiling House School, Kanpur
Higher Secondary (ISC), Commerce
2014 - 2015
Completed 12th grade under the ISC Board in Commerce from April 2014 to March 2015.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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