Maneesh MohanMM
Open to opportunities

Maneesh Mohan

@maneeshmohan

Experienced leader with 14 years in Customer Service, Operations, and Project Management

India

What I'm looking for

Seeking a challenging role that leverages my skills in customer experience, operations, and project management to drive business growth and improve customer satisfaction.

As a seasoned professional with 14 years of experience in Customer Service, Operations, and Project Management, I have developed a unique blend of skills that enable me to drive business growth and improve customer satisfaction. My expertise in managing teams, automating processes, and analyzing data has allowed me to consistently deliver results that exceed expectations.

In my current role at Cognizant Technology Solutions, I have successfully transitioned a new line of business project with a 100% success rate and improved daily performance by enhancing CRM and project automation. Previously, I oversaw a 19-member team at Cleartrip, achieving target completion ahead of schedule and enhancing booking percentage by 30% through the successful execution of two payment integration products.

Throughout my career, I have demonstrated my ability to adapt to changing project needs, manage teams, and drive results. I am passionate about leveraging my skills in data analysis, project coordination, and customer experience to drive business growth and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

CS
Current

LEAD - OPERATIONS AND AUTOMATION

COGNIZANT TECHNOLOGY SOLUTIONS

Jan 2022 - Present (3 years 5 months)

Managed a team of 52, enhancing daily performance. Transitioned new line of business project with a 100% success rate. Engaged in CRM enhancement and project automation to improve productivity.

CL

CUSTOMER EXPERIENCE ANALYST AND PROJECT LEAD

CLEARTRIP

Oct 2018 - Mar 2021 (2 years 5 months)

Oversaw a 19-member team across 3 locations, handling recruitment, training, scheduling, and project enhancements. Achieved target completion ahead of schedule through effective coordination and planning.

WI

SENIOR CUSTOMER SERVICE ASSOCIATE

WIPRO

Jan 2008 - Feb 2009 (1 year 1 month)

Managed customer inquiries, handled cross-selling and upselling opportunities, and significantly boosted customer satisfaction scores.

Education

Degrees, certifications, and relevant coursework

Maneesh hasn't added their education

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Tech stack

Software and tools used professionally

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Maneesh Mohan - LEAD - OPERATIONS AND AUTOMATION - COGNIZANT TECHNOLOGY SOLUTIONS | Himalayas