Maneesh Mohan
@maneeshmohan
Experienced leader with 14 years in Customer Service, Operations, and Project Management
What I'm looking for
As a seasoned professional with 14 years of experience in Customer Service, Operations, and Project Management, I have developed a unique blend of skills that enable me to drive business growth and improve customer satisfaction. My expertise in managing teams, automating processes, and analyzing data has allowed me to consistently deliver results that exceed expectations.
In my current role at Cognizant Technology Solutions, I have successfully transitioned a new line of business project with a 100% success rate and improved daily performance by enhancing CRM and project automation. Previously, I oversaw a 19-member team at Cleartrip, achieving target completion ahead of schedule and enhancing booking percentage by 30% through the successful execution of two payment integration products.
Throughout my career, I have demonstrated my ability to adapt to changing project needs, manage teams, and drive results. I am passionate about leveraging my skills in data analysis, project coordination, and customer experience to drive business growth and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
LEAD - OPERATIONS AND AUTOMATION
COGNIZANT TECHNOLOGY SOLUTIONS
Jan 2022 - Present (3 years 5 months)
Managed a team of 52, enhancing daily performance. Transitioned new line of business project with a 100% success rate. Engaged in CRM enhancement and project automation to improve productivity.
CUSTOMER EXPERIENCE ANALYST AND PROJECT LEAD
CLEARTRIP
Oct 2018 - Mar 2021 (2 years 5 months)
Oversaw a 19-member team across 3 locations, handling recruitment, training, scheduling, and project enhancements. Achieved target completion ahead of schedule through effective coordination and planning.
ASSOCIATE TEAM LEADER
247 AI
Nov 2010 - May 2018 (7 years 6 months)
Spearheaded the Revenue Project team, enhancing operational efficiency through automation of key tools. Managed and led a 46-member Tier1 & Tier2 team responsible for various tasks.
SENIOR CUSTOMER SERVICE ASSOCIATE
WIPRO
Jan 2008 - Feb 2009 (1 year 1 month)
Managed customer inquiries, handled cross-selling and upselling opportunities, and significantly boosted customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Maneesh hasn't added their education
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Tech stack
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