Open to opportunities

Divya Sharma

@divyasharma1

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Experienced administration and CRM leader driving operational efficiency and team performance.

India

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What I'm looking for

I seek a role where I can lead CRM and operations teams, drive process automation, improve reporting accuracy, and mentor staff in a collaborative, growth-focused organization.

I am an operations and administration professional with 11+ years of experience specializing in CRM management, audits, and cross-functional team leadership. I serve as a CRM Super Admin and lead initiatives that improve client retention, reporting accuracy, and workflow automation.

In my current role as Team Leader at AUM Global I manage CRM customization, coordinate with developers for enhancements, and train staff on SQL-based reporting and data management. My background includes large-scale operational support across multiple branches, travel and vendor management, and event coordination.

I am recognized for recovering funds from travel portals, delivering measurable operational improvements, and mentoring teams to higher performance. I bring a pragmatic, process-driven approach and am committed to improving efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Team Leader - CRM Operations

Current

AUM Global

Apr 2025 - Present (5 months)

Lead multifunctional team managing CRM as Super Admin, driving workflow automation, audits, and client retention; coordinated CRM enhancements with developers and improved operational efficiency.

CRM Administration Workflow Automation Audit Team Leadership

Administrative Assistant

TAC Infosec Limited

Mar 2024 - Feb 2025 (11 months)

Provided administrative support to senior management including travel and event coordination, vendor management, and acted as Super Admin on travel and HR portals to streamline operations.

Travel Management Vendor Management Event Coordination Office Administration MS Office

Assistant Manager - Operations

Charms Immigration and Education

Oct 2021 - Jan 2024 (2 years 3 months)

Managed daily audits, trained staff on process compliance, oversaw operations across 11 branches, and supported HR and front-desk functions to improve operational accuracy and service delivery.

Operational Audits Multi Branch Coordination HR Support Reporting

Retention and Sales Manager

Landmark Immigration Consultants Pvt. Ltd.

Oct 2019 - Sep 2021 (1 year 11 months)

Oversaw administrative operations and sales reporting, coordinated visa processing and in-house travel, and provided HR/backend support to maintain workflow and applicant communications.

Client Communication Sales Reporting Office Administration HR Support Travel Coordination Data Management

Admission Officer

Raffles Educity (I) Pvt. Ltd.

Sep 2018 - Oct 2019 (1 year 1 month)

Coordinated admissions with international partner institutions, processed applications, and maintained student communications to ensure timely admissions handling.

Documentation

PGT Biology Teacher

Akal Academy

Sep 2014 - Sep 2018 (4 years)

Taught Biology to grades 8–12, developed lesson plans and practical sessions, and prepared students for examinations while providing counseling and parent engagement.

Teaching Curriculum Development Classroom Management Counseling Parent engagement

Quality Control Officer

Eureka Forbes Ltd.

Mar 2012 - Sep 2013 (1 year 6 months)

Performed water and air quality testing, particulate analysis, and operated pollution control equipment to ensure product and environmental standards compliance.

Quality Testing Instrument Operation Particulate Analysis Environmental Monitoring QA Processes & Compliance