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Kush Garg

@kushgarg

Message

Detail-oriented operations professional driving process improvements and CRM project success.

India

Message

What I'm looking for

I seek a mid-level role in operations or analytics where I can lead CRM projects, optimize workflows, and use data to improve business outcomes.

I am a detail-oriented operations professional with over three years of experience leading operational initiatives and managing CRM projects to improve business outcomes.

At Interviewbit I led cross-functional initiatives to streamline customer support escalation processes, reducing average resolution time by 20% and managing CRM data integration projects with 95% synchronization of sales call recordings in Leadsquared.

I analyze support request data to identify recurring bottlenecks and introduce process improvements that decrease issue recurrence rates; I also designed lead distribution strategies that improved lead-to-conversion ratios by 25%.

I hold a B.Com from Punjabi University Patiala and certifications including Google Advanced Data Analytics and Google Data Analytics Professional Certificate; I bring strong analytical, project coordination, and workflow optimization skills to drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Associate

Current

Interviewbit

Oct 2022 - Present (3 years 1 month)

Led initiatives to streamline customer support escalations, reducing average resolution time by 20% and decreasing issue recurrence through process improvements; managed CRM integration achieving 95% synchronization of sales call recordings and improved lead-to-conversion by 25%.