Gurpreet Kaur
@gurpreetkaur16
I streamline enterprise CRM operations, client onboarding, and SLA-driven remote support workflows.
IndiaWhat I'm looking for
At GuruStays Network, I direct distributed back-office operations and global client inquiry lifecycles across Zoho CRM and Airtable, maintaining 99.2% SLA adherence.
I built tracking funnels and live Power BI dashboards that reduced response latency by 40% and eliminated lead and ticket drop-offs. I also oversee client onboarding, data verification, audit logging, and high-severity Zendesk escalations that increased month-over-month CSAT by 25%.
Previously at IMT Corporate Services, I managed corporate client portfolios in Salesforce and Zoho CRM, standardized engagement frameworks, authored SOPs, and delivered transparent operational reporting for senior stakeholders.
Experience
Work history, roles, and key accomplishments
Operations & CRM Lead
GuruStays Network
Oct 2025 - Present (11 months)
Directed remote back-office operations and global client inquiry lifecycles across Zoho CRM and Airtable, achieving 99.2% SLA adherence. Engineered tracking funnels and Power BI dashboards, reducing response latency by 40% and boosting CSAT by 25%.
Education
Degrees, certifications, and relevant coursework
Akal University
Bachelor of Engineering, Engineering
2022 -
Pursuing a Bachelor of Engineering degree at Akal University, Punjab, India, with an expected graduation in 2026.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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