Open to opportunities

Manya Harchandani

@manyaharchandani

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Learning and Development Specialist having 3 years of experience in the same.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Client Servicing & Operations Specialist

Current

National Institute of Information Technology (NIIT)

Jan 2023 - Present (2 years 10 months)

Served as the primary point of contact for clients and prospective customers, efficiently managing inquiries and resolving issues through phone, email, and web-based communication channels. Leveraged Salesforce and advanced analytics tools to track performance metrics, extract actionable insights, and implement data-driven strategies to enhance efficiency and service quality.

Client Servicing Operations Management Salesforce Data Analytics Communication Skills Process Optimization Customer Engagement

Operations Executive

Prometric Limited

Jan 2022 - Dec 2022 (11 months)

Provided tailored solutions to client concerns through a consultative approach, enhancing customer satisfaction and retention. Managed and resolved complex inquiries related to account operations and transactional discrepancies, demonstrating strong problem-solving and communication skills.

Customer Satisfaction Chat Support Problem Solving Communication Skills Compliance Data Security

Education

Degrees, certifications, and relevant coursework

Indira Gandhi Open University (IGNOU)

Master of Business Administration (M.B.A.), Operations Management

Focused on Operations Management, gaining expertise in optimizing business processes and enhancing efficiency. Studied advanced strategies for service delivery and operational transparency.

Dr. Bhimrao Ambedkar University

Bachelor of Business Administration (B.B.A.), Business Administration

Completed a comprehensive curriculum in Business Administration, building a strong foundation in core business principles. Developed skills in management, finance, and marketing.