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dhanesh kumar

@dhaneshkumar

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Customer Success Manager focused on client engagement and retention strategies.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise to drive engagement and retention while fostering a collaborative and innovative company culture.

As a Customer Success Manager, I specialize in transforming client relationships into long-term success stories. My expertise in customer engagement, retention, and revenue growth allows me to ensure that businesses maximize value through strategic insights and proactive solutions. I thrive on driving customer loyalty and business expansion, creating seamless experiences that build trust and long-term partnerships.

Throughout my career, I have successfully managed portfolios of key accounts, ensuring high levels of customer satisfaction and retention. My proactive approach has led to a 30% reduction in churn and a significant increase in revenue through upselling and strategic expansion. I am passionate about leveraging data to drive decision-making and collaborating with cross-functional teams to enhance customer success initiatives.

With a strong foundation in technical problem-solving and a commitment to customer advocacy, I have consistently delivered tailored solutions that meet unique client needs. My experience as a founder and CEO has further honed my skills in stakeholder engagement and strategic marketing, enabling me to build strong relationships with top-tier brands and drive impactful results.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

GoHighLevel

Feb 2025 - Present (5 months)

Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention. Served as the primary point of contact for customers, addressing inquiries and resolving issues promptly.

Customer Relationship Management Customer Lifecycle Management Data Analysis Strategic Marketing Problem Solving

Quantitative Developer & Trader

Self-Employed

Jun 2020 - Feb 2025 (4 years 8 months)

Developed algorithmic trading models and back testing systems in Python to address market challenges, improving decision-making accuracy and client outcomes. Created analytical reports to help clients make informed investment decisions.

Algorithmic Trading Python Data Analysis Risk Management Financial Markets

Operations & Client Success Manager

MintMInc

Mar 2017 - Oct 2020 (3 years 7 months)

Led and mentored a team of 5, leveraging expertise as an SME to provide training on processes, best practices, and areas for improvement. Worked closely with clients to understand their unique needs, delivering tailored solutions and resolving issues proactively.

Team Leadership Client Success Upselling

Founder & CEO

Eventman

Aug 2015 - Jan 2025 (9 years 5 months)

Built and led a team to develop strategic marketing and engagement campaigns, increasing brand visibility by over 60%. Resolved complex client and logistical challenges while advocating internally for customer needs to ensure seamless execution and product alignment.

Strategic Marketing Client Relationship Management Problem Solving Business Development Team Leadership

Education

Degrees, certifications, and relevant coursework

P.B. College of Engineering

Bachelor of Electrical and Electronics Engineering, Electrical and Electronics Engineering

Studied Electrical and Electronics Engineering at P.B. College of Engineering. Gained foundational knowledge in the field, preparing for a career in engineering.