Open to opportunities

Devonta Quainter

@devontaquainter

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Dedicated customer service professional with nearly ten years of experience.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my customer service skills to make a positive impact.

I am an outgoing customer service professional with almost ten years of experience in service management, retail sales, and training expertise. My goal is to leverage my interpersonal skills, organizational techniques, and strong communication abilities to enhance the customer experience within your organization. I am dedicated to meeting company goals through consistent and organized practices.

Throughout my career, I have demonstrated my ability to work under pressure and adapt to new challenges, which has allowed me to effectively enhance the organizational brand. My experience includes roles such as a Relationship Banker at Truist Bank, where I contributed to exceeding client service and sales targets, and as a Communication Officer for Macon Bibb County Government, where I managed emergency and non-emergency information dispatching.

Experience

Work history, roles, and key accomplishments

Current

Relationship Banker

Current

Truist Bank

Nov 2022 - Present (2 years 9 months)

Exercised advanced proficiency with client maintenance requests, problem resolution, and sales functions for various product lines. Contributed to meeting or exceeding client service and sales targets by offering products and services, and developing client relationships.

Client Relationship Management Sales Targets Financial Products Consumer Lending Risk Management

Emergency Road Service Dispatcher

GEICO

Jul 2022 - Nov 2022 (4 months)

Provided primary customer support to internal and external customers, maintaining satisfaction through forward-thinking strategies. Clarified customer issues and determined root causes of problems to resolve product or service complaints.

Customer Support Customer Satisfaction Problem Solving Multitasking

Communication Officer

Macon Bibb County Government

Feb 2021 - Jul 2022 (1 year 5 months)

Responsible for receiving, processing, dispatching, and disbursing emergency and non-emergency information. Operated emergency e911 telecommunications equipment, receiving requests for emergency services and transferring them to the appropriate department.

Telecommunications Public Safety

Server

Idle Hour Country Club

Feb 2014 - Jan 2021 (6 years 11 months)

Secured positive customer dining experiences by executing effective quality practices in a timely manner. Managed high-volume guest gatherings while performing multiple duties and ensured organizational efficiency as a team leader.

Customer Service Team Leadership Quality Control Staff Training Time Management

Assistant Manager

Sonic Drive

Mar 2009 - Jan 2014 (4 years 10 months)

Directed food service workers in maintaining an organized, cleanly, and safe shift. Interviewed potential new hires and provided training to oncoming staff, while maintaining inventory of available food products.

Staff Supervision Inventory Control Training And Development Food Safety Team Building