Andrea Johnson

I am a dedicated customer service professional with extensive experience supporting public-facing operations and resolving a wide range of consumer issues. I bring dependable communication skills and a strong focus on timely, accurate problem resolution.

In aviation communications and dispatch I monitored over 550 cameras to detect suspicious activity and health issues, and I dispatched the appropriate police, fire, Department of Aviation and FAA resources. I consistently prioritized calls by criteria such as weather and road conditions to ensure rapid emergency response.

As a dispatcher and items processor I handled detailed data entry, reconciliation and payment processing, researched lost or stolen payroll checks and savings bonds, and maintained month-end reconciliations. I am experienced with forward­ing pertinent information to field staff via radio, telephone and digital data links.

I have retail and call-center experience as an overnight stocker and telemarketer, and have performed mortgage counseling and help-desk/office administration tasks. I am proficient with Microsoft Word and Excel, typing, filing and common office equipment, and I seek to apply my operational and customer-centric strengths in a reliable, team-oriented role.