Open to opportunities

Hailey Gonzalez

@haileygonzalez

Message

Customer service professional skilled in resolving inquiries and ensuring client satisfaction.

United States

Message

What I'm looking for

I seek a customer-focused role where I can apply my communication, transaction-handling, and problem-solving skills in a collaborative, service-driven environment with opportunities to grow.

I am a dedicated and personable customer service professional with experience across banking, retail, and food service environments, known for clear communication, attention to detail, and calm problem-solving under pressure.

I have a track record of managing transactions, handling sensitive financial inquiries, and delivering efficient service in high-volume settings while collaborating effectively with teams to maintain quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Barista

Starbucks Coffee Company

Jan 2024 - Jan 2025 (1 year)

Prepared and served beverages with accuracy and efficiency in a high-volume setting while delivering exceptional customer service and maintaining food safety and sanitation standards.

Customer Service Food Safety Multitasking Time Management Team Collaboration

Customer Support Representative

Woodforest National Bank

Jan 2022 - Jan 2024 (2 years)

Assisted customers with account inquiries, card tracking, refunds, and dispute resolutions while maintaining accurate records and ensuring compliance with privacy and company policies.

Customer Service Cash Handling Dispute Resolution Record keeping & Compliance Communication Problem Solving

Customer Service Representative

The Home Depot

Jan 2020 - Jan 2022 (2 years)

Supported customers locating online orders, processing refunds, and resolving product concerns while managing multiple systems to deliver quick, accurate service and maintain a positive store environment.

Customer Service Multitasking Teamwork Communication