Searra Faulkner

Responded to inbound customer inquiries, addressing account concerns and providing effective solutions. Processed payments, managed loan and lease inquiries, and handled fraud claims and other sensitive customer issues.

Trained and directed team members, evaluated business operations for optimal workflow and customer satisfaction, and resolved problem situations. Interviewed, selected, and supervised employees while fostering a positive environment.

Assisted customers with merchandise inquiries, conducted price and stock checks, and managed holds to ensure customer satisfaction. Processed incoming merchandise and maintained perfect attendance, leading to a promotion to lead associate.

Assisted in managing daily operations, including staff supervision and customer interaction. Supported the manager in scheduling, inventory, and ensuring smooth service flow.

Provided excellent customer service, took orders, and ensured customer satisfaction. Handled financial transactions and maintained a positive dining environment.

Delivered exceptional customer service in a fast-paced dining environment, accurately taking and entering customer orders. Maintained extensive menu knowledge and handled cash and POS transactions efficiently.

Completed high school education through a virtual academy. Developed foundational knowledge across various subjects.