Open to opportunities

Kodi Brown

@kodibrown

Message

Customer support professional with 8+ years de-escalating clients and delivering fast, accurate service.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can help clients quickly and accurately through messaging, phone, and digital support, de-escalate concerns with empathy, and collaborate with teams to deliver consistent, positive experiences.

I’m a customer service professional with 8+ years of experience in client support, communication, conflict resolution, and relationship building across banking, retail, and service environments. I deliver fast, accurate assistance through phone, messaging, and digital channels, while making sure customers feel understood, supported, and valued.

In my most recent role as a Messaging Specialist at Truist (formerly SunTrust Bank), I resolved account questions, service requests, and digital banking concerns with empathy and clarity. I de-escalated frustrated clients using active listening and solution-focused communication, and I collaborated across departments to ensure accurate resolution—so every interaction ends with confidence and a positive experience.

Experience

Work history, roles, and key accomplishments

Messaging Specialist

Truist

Mar 2021 - Sep 2025 (4 years 6 months)

Provided customer support through messaging channels, resolving account questions, service requests, and digital banking concerns with empathy and clarity. De-escalated frustrated clients using active listening and collaborated with multiple departments to ensure accurate issue resolution.

Customer Support Messaging Digital Customer Service Digital Banking Troubleshooting Active Listening De escalation Conflict Resolution Multitasking

Customer Service Representative

TD Bank

Feb 2018 - Jul 2020 (2 years 5 months)

Delivered customer service for personal and business clients by guiding customers through applications, account questions, and product information in a friendly manner. Handled inbound and outbound calls and built strong customer relationships by providing personalized support.

Customer Support Phone Support Product Support Relationship Building Active Listening Time Management Multitasking Problem Solving

Cashier / Guest Services

Target

Aug 2017 - Jan 2018 (5 months)

Provided front-line customer service for purchases, returns, and product assistance while ensuring smooth, accurate checkout experiences. Maintained friendly communication and helped resolve customer needs quickly.

Customer Service POS systems Returns Processing Attention To Detail Friendly Communication Problem Solving Multitasking Time Management Organization Team Collaboration

Teller

BB&T

Jul 2016 - Mar 2017 (8 months)

Assisted customers with transactions while maintaining a positive customer experience. Built rapport with customers by identifying needs and guiding them to the services they required.

Transaction Processing Customer Service Relationship Building Active Listening Problem Solving Attention To Detail Time Management Team Collaboration

Teller

TD Bank

Aug 2014 - Jan 2017 (2 years 5 months)

Greeted and assisted clients with transactions in person and over the phone by identifying needs and offering helpful solutions. Delivered personalized service focused on customer understanding and support.

Customer Support Phone Support Relationship Building Active Listening Problem Solving Attention To Detail Multitasking

Customer Service Associate

Lowe's

Jan 2013 - Mar 2014 (1 year 2 months)

Assisted customers with finding products, answering questions, and managing returns to support a positive shopping experience. Provided friendly, knowledgeable service and resolved customer needs promptly.

Customer Service Product Guidance Returns Processing Friendly Communication Active Listening Problem Solving Attention To Detail Multitasking Organization Team Collaboration

Crew Trainer

McDonald's

Nov 2011 - Jan 2013 (1 year 2 months)

Provided customer service at the counter and drive-thru with speed and accuracy. Trained new employees on customer service standards and store procedures to support consistent execution.