Christen User - Assistant Manager - Family Dollar | Himalayas
Christen UserCU
Open to opportunities

Christen User

@christenuser

Accomplished customer service professional with 10 years of experience.

United States

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am an accomplished customer service professional with over 10 years of experience across various roles, including sales management and teaching. My proven track record in providing exceptional customer service, managing inventory, and leading teams has equipped me with strong communication and administrative skills. Currently, I am pursuing a Bachelor of Science in Business, which further enhances my capabilities in the field.

Throughout my career, I have held positions such as Assistant Manager at Family Dollar and Sales Manager at Aarons' Sales and Lease, where I successfully resolved customer complaints, conducted training sessions, and developed strong vendor relationships. My experience as a teacher has also allowed me to develop engaging lesson plans and foster a positive learning environment, showcasing my ability to adapt to diverse situations and audiences.

Experience

Work history, roles, and key accomplishments

FD

Assistant Manager

Family Dollar

Jan 2022 - Mar 2022 (2 months)

Resolved customer complaints promptly, ensuring high levels of customer service. Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage. Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.

IM

Meat Slicer

Ingles Markets

Jun 2021 - Oct 2021 (4 months)

Maintained a clean and sanitized work area, ensuring compliance with food safety regulations. Expertly prepared and portioned various cuts of meat, following established guidelines and customer preferences. Operated and maintained meat processing equipment, performing regular cleaning and maintenance.

AL

Sales Manager

Aarons' Sales and Lease

Jan 2020 - Mar 2021 (1 year 2 months)

Provided coaching and guidance to drive performance and achieve revenue goals. Conducted regular training sessions on product knowledge, objection-handling techniques, and closing strategies for the sales team. Established strong relationships with key accounts, resulting in repeat business and referrals.

TI

Teacher

Tallatoona CAP, Inc.

Oct 2018 - Oct 2019 (1 year)

Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities. Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension. Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations.

RE

Assistant Manager

Rent-A-Center

Jan 2016 - Aug 2018 (2 years 7 months)

Assisted in the management of daily operations, ensuring smooth and efficient workflow. Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage. Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.

UP

Driver Helper

UPS

Oct 2017 - Jan 2018 (3 months)

This was a seasonal job.

AS

Office Secretary

A-1 Security

Jan 2007 - Jun 2014 (7 years 5 months)

Managed and maintained office supplies inventory, ensuring the availability of necessary materials for daily operations. Screened phone calls, emails, and visitors to determine priority level and appropriate action. Performed general clerical duties such as photocopying, scanning documents, faxing, etc.

Education

Degrees, certifications, and relevant coursework

SU

Strayer University-Georgia

Bachelor of Science, Business

Currently taking classes to get my bachelors in business. This program focuses on foundational business principles and practices. The curriculum covers areas essential for a comprehensive understanding of the business landscape.

Tech stack

Software and tools used professionally

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