Open to opportunities

Hannah Zierden

@hannahzierden

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Reliable customer service professional with over 6 years of experience.

United States

Message

What I'm looking for

I am looking for a remote role in customer success where I can utilize my skills and contribute to a company's growth.

I am a dedicated customer service professional with over six years of experience in front-line service, cash handling, and team leadership. My journey began as a Dining Associate, where I developed a strong foundation in customer care and teamwork. I quickly advanced to a Banquet Lead position, where I honed my leadership skills and learned the importance of attention to detail in managing events.

Currently, I serve as a Bank Teller at Citizens Bank, where I am the first point of contact for customers. My role involves performing transactions, providing product recommendations, and resolving customer issues. I pride myself on my strong communication and problem-solving skills, which allow me to effectively address customer concerns and promote services. I am now seeking a remote position where I can leverage my skills in customer success and support to contribute to a growth-focused company.

Experience

Work history, roles, and key accomplishments

Current

Bank Teller

Current

Citizens Bank

Feb 2022 - Present (3 years 5 months)

Served as the first point of contact for customers entering the bank, performing transactions, providing product recommendations, and resolving customer issues. Utilized communication and critical thinking skills to address concerns and promote services while maintaining a clean, organized, and customer-friendly work environment.

Customer Service Problem Solving Communication Critical Thinking

Banquet Lead

Main Event Entertainment

Jan 2018 - Jan 2020 (2 years)

Promoted from server to lead banquet attendant, training new hires and managing events with meticulous attention to detail. Developed strong leadership and time management skills while consistently maintaining high levels of customer satisfaction.

Team Leadership Event Management Time Management Customer Satisfaction Training Communication Problem Solving

Dining Associate

Country Meadows Retirement Communities

Jan 2015 - Dec 2017 (2 years 11 months)

Set up dining room and served meals to residents, providing assistance during mealtimes and ensuring all resident needs were met. Trained new staff and gained valuable experience in food preparation and kitchen support.

Food Service Staff Training Food Preparation Kitchen Support Communication