Open to opportunities

Devadaskuttappan Devadasmk

@devadaskuttappandeva

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Front Office Executive focused on exceptional customer service and efficient administrative support.

United Arab Emirates

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What I'm looking for

I’m looking for a challenging role in a dynamic organization where I can apply my security awareness, interpersonal skills, and customer service expertise to improve experience, streamline operations, and build long-term client trust.

I’m an experienced and reliable Front Office Executive and Administrative Assistant with a strong background in handling customer inquiries, resolving complaints, and ensuring exceptional service delivery. I’m proficient in CRM software, conflict resolution, and customer relationship management.

I manage front-desk operations with a professional, welcoming presence—greeting visitors, directing them to the right departments, and maintaining a positive corporate image. I handle high-volume calls, emails, and inquiries while ensuring timely, accurate communication.

I also bring hands-on operational discipline from security leadership experience, including leading a security team, training and mentoring junior personnel, and improving performance through strategic programs. I’ve implemented surveillance technologies and coordinated emergency response drills that increased readiness and reduced response times.

I’m seeking a challenging role in a dynamic organization where I can use my security awareness, interpersonal skills, and service expertise to improve customer experience, streamline operations, and foster long-term client trust and loyalty.

Experience

Work history, roles, and key accomplishments

Receptionist | Front Desk

Strive Facilities Management

Nov 2024 - Nov 2025 (1 year)

Managed front-desk operations by greeting visitors, directing inquiries, and maintaining a professional corporate image. Handled high-volume calls and emails, supported scheduling and room bookings, and performed administrative tasks including data entry and document filing.

Front Desk Operations Customer Service CRM Software Appointment Scheduling Data Entry

Administrative Assistant

Strive Services Group

Nov 2024 - Nov 2025 (1 year)

Supported end-to-end recruitment including job postings, resume screening, interview scheduling, and candidate coordination. Maintained accurate HR/employee records and supported onboarding, onboarding documentation, attendance and leave tracking.

Recruitment coordination Employee Onboarding Scheduling Payroll Support Leave Management Data Entry Microsoft Office

HR Administrator

Strive Services Group

Nov 2024 - Nov 2025 (1 year)

Managed end-to-end recruitment tasks including job postings, resume screening, interview scheduling, and candidate coordination. Maintained accurate HR records and supported onboarding while assisting with payroll preparation, attendance tracking, and leave management.

Recruitment coordination Records Management Onboarding Leave Management Payroll Support MS Office

Administrative Coordinator

Transguard Group

Dec 2019 - Oct 2024 (4 years 10 months)

Acted as the key point of contact between management and internal/external stakeholders, ensuring clear communication. Prepared and maintained reports and databases, scheduled meetings and calendars, handled customer service inquiries, and supported compliance documentation and internal audits.

Calendar Management Customer Service Support Compliance Internal Audit MS Office Scheduling

Team Leader | Security

Transguard Group

Dec 2019 - Oct 2024 (4 years 10 months)

Led a security team, achieving a 30% reduction in incidents through training and development. Improved surveillance monitoring efficiency by 25%, strengthened emergency readiness by 40% via drills, and ensured compliance with safety protocols while mentoring junior security staff.

Incident Reduction Mentoring Emergency Response Drills Conflict Resolution Operational Readiness

Security CCTV Operator

Emrill LLC

Aug 2018 - May 2019 (9 months)

Operated and maintained high-definition CCTV systems, monitoring live feeds to identify suspicious activities and unauthorized access. Reported potential security breaches to support a 25% increase in incident prevention and trained new CCTV operators on security protocols.

Suspicious Activity Reports Security Breach Identification Security Protocols

Admin Assistant

Emrill LLC

Aug 2018 - May 2019 (9 months)

Improved office workflow by organizing files and digital records, reducing retrieval time by 30–50%. Managed daily office operations, handled calls and emails, supported customers and visitors, and maintained accurate filing systems and confidential records.

Office Administration Data Entry Record keeping Scheduling

Customer Service Executive

Hinduja Global Solutions

Mar 2017 - Mar 2018 (11 months)

Handled a high volume of inbound and outbound calls, emails, and chats to resolve product/service inquiries, billing issues, and service requests with first-call resolution. Maintained detailed CRM logs, achieved 95% customer satisfaction, and improved response efficiency by implementing a ticketing system (30% faster) and an FAQ resource (40% fewer repetitive inquiries).

Customer Support Outbound Calling Ticketing Systems Call Resolution Complaint Resolution Troubleshooting FAQ Development Customer Satisfaction