Muhammad Mirza

Manage client relationships and end-to-end support for UAE company formation, trade licensing, visa processing, and business registration services. Lead customer support operations, coordinate with government authorities and internal teams, and resolve escalated cases while maintaining high client satisfaction.

Managed Front Office operations for a three-hotel complex, leading morning briefings and daily strategy alignment in absence of the Director of Welcome Office. Implemented strategies for overbooking and guest transfers, ensuring high occupancy with minimal impact on guest satisfaction, and set departmental targets for upselling and membership enrollments.

Oversaw daily hotel operations, ensuring seamless coordination across departments, prompt resolution of guest concerns, and full compliance with Marriott brand standards. Managed operational decisions, VIP arrivals, service recovery, emergencies, and team performance, and served as Acting Night Manager overseeing Night Audit protocols and critical incident resolution.

Part of the core pre-opening team, helped establish initial guest service standards which led to a successful hotel launch.

Supervised front office operations during pre-opening phase, contributing to operational readiness.

Served as Front Office Agent, handling guest services and front desk operations.

Supervised front office operations, ensuring smooth daily functions and guest satisfaction.

Supervised customer support team, ensuring high service standards and resolving customer issues.

Handled front desk operations, guest check-in/out, and provided excellent customer service.

Diploma in Business Administration from the College of Commerce and Education, Pakistan, completed in 2006.