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Sreehari Deva

@sreeharideva

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I’m a customer service professional who improves safety, resolves complaints, and elevates client trust.

United Arab Emirates

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What I'm looking for

I’m looking for a challenging role in a dynamic organization where I can use my security awareness and interpersonal skills to improve customer experience, streamline operations, and foster long-term client trust and loyalty.

I’m an experienced Security Officer and customer service professional with a proven track record in handling customer inquiries, resolving complaints, and ensuring exceptional service delivery. I leverage CRM software, conflict resolution, and strong customer relationship management to enhance client satisfaction and support business growth.

In security leadership roles, I led a high-performing security team, delivering a 30% reduction in incidents through training and development. I’ve implemented surveillance and security protocols—improving response times, increasing safety compliance, conducting audits and risk assessments, and coordinating emergency drills—while also maintaining strong relationships with law enforcement and internal teams.

Experience

Work history, roles, and key accomplishments

Receptionist

Strive Services Group

Nov 2024 - Nov 2025 (1 year)

Managed front-desk operations, greeting visitors, routing inquiries, and maintaining visitor logs and appointment schedules. Supported office administration and helped ensure site security by monitoring access control, issuing visitor passes, and following safety/confidentiality protocols.

Front Desk Operations Customer Service Support Appointment Scheduling Office Administration Data Entry Record Management Access Control

Team Leader - Security

Transguard Group

Dec 2019 - Oct 2024 (4 years 10 months)

Led a security team and reduced incidents by 30% through training and operational improvements. Improved monitoring and readiness by implementing surveillance technologies and coordinating drills, decreasing response times by 25% and 40%, while increasing safety compliance by 20%.

Monitoring Incident Response Conflict Resolution Risk Assessment Safety Compliance Training Access Control

CCTV Operator

Emrill LLC

Aug 2018 - May 2019 (9 months)

Operated and maintained high-definition CCTV systems, monitoring live feeds to identify suspicious activity and unauthorized access. Reported potential breaches to support incident prevention and trained new CCTV operators while ensuring footage was archived for audits and investigations.

CCTV Surveillance Threat Detection

Customer Service Executive

Hinduja Global Solutions

Mar 2017 - Mar 2018 (11 months)

Delivered customer support with a 95% satisfaction rating, resolving billing and service requests through troubleshooting and complaint handling. Improved service efficiency and retention by implementing a ticketing system (30% faster response), building a FAQ to cut repetitive inquiries (40%) and reduce call handling time (15%), and managing 200+ complaints per week.

Customer Support Complaint Resolution CRM Systems Troubleshooting Customer Retention