Derrick Robinson

Managed and monitored collection deployments, and deployed software, drivers, and Windows updates. Coordinated testing for new software, packages, and programs, and managed task sequences for imaging computers.

Wrote and reviewed POA&Ms, and oversaw the Computer Network Defense-Service Provider (CNDSP). Provided security engineering design solutions and conducted incident response investigations.

Managed Air Force servers on production and testing environments, including updating and patching servers. Created servers within AWS and monitored and managed Cloud AWS environments.

Monitored all server backups and server health and stability. Oversaw server room stability and acted as a point of contact for backup issues.

Handled, managed, and distributed tickets to other departments and technicians. Communicated and troubleshot with users via phone, email, and in-person.

Assisted with government-based applications and websites, including functionality, computer clean-ups, and password resets. Completed installation, uninstallation, and configuration of site-approved programs.

Assisted with Microsoft Office 365 issues, including Outlook and Excel. Troubleshot company-specific programs and provided password resets for applications.

Assisted with completing the FAFSA and obtaining student loans. Conducted investigations on student loan fraudulence.

Cleaned carts and the cart area, and collected carts from the parking lot. Greeted customers.

Attended a dual-credit high school program, allowing for the completion of both high school and college coursework simultaneously. Gained foundational knowledge across various subjects.

Completed an Associate of Liberal Arts degree while concurrently attending high school. Developed a broad understanding of liberal arts subjects and college-level coursework.