Timothy Best

Coordinated daily store operations, including inventory lifecycle tasks and department spending to support business needs. Managed purchase requests, vendor orders, asset/inventory records, and compliance documentation to reduce shrink and support audits.

Provided administrative and operational support for the security office by coordinating security clearance processes and maintaining security databases. Issued and tracked visitor authorization requests (VARs) and badges, performed background checks, and supported compliance with security policies and procedures.

Resolved healthcare provider billing inquiries, claim denials, and eligibility issues while managing medical records for accuracy and regulatory compliance. Coordinated with insurance companies for coverage verification, authorizations, and claims processing, and supported provider onboarding and scheduling.

Provided end-user technical support by troubleshooting hardware, software, and network issues and documenting incident resolution. Managed onboarding and maintenance of user accounts and groups through Microsoft Active Directory and Google Apps, and supported training and instructional documentation for end-users.

Supervised help desk operations to ensure prompt technical issue response and resolution for military units globally. Led a team of 500+ help desk technicians through guidance and training, escalated complex issues, and maintained ticketing, performance metrics, and customer feedback records.

Handled high-volume inbound calls and inquiries for patients, healthcare providers, and insurance companies, including scheduling, referrals, and issue resolution. Verified insurance coverage, supported claim-related tasks, maintained patient records/EHR updates, and ensured HIPAA-compliant confidentiality.

Oversaw development and implementation of information management policies, procedures, and protocols aligned with federal guidelines. Conducted risk assessments and vulnerability scans, supported cybersecurity controls (encryption, access controls, intrusion detection), and maintained systems through updates, patches, and security scans.

Administered Active Directory and managed user accounts and group policies to support secure access to network resources. Configured and maintained computer systems, servers, and network devices to federal security standards, and implemented virtualization, backup, and disaster recovery practices.

Served in the S6 Information Technology System Support Division as a systems administrator providing system administration for Tactical Battle Command servers in the tactical operations center. Ensured information security and information assurance compliance under RMF and DoD directives, monitored security audit thresholds, and supported NETOPS service desk incident/problem and change request pro

Earned a High School Diploma from East Forsyth High School in 2007.