I seek senior IT operations, IT Service Management or IT Asset Management roles driving platform modernization, governance, and measurable outcomes in regulated, collaborative environments.
DC
Open to opportunities
Dennis Chandler
@dennischandler
IT operations and ITAM leader driving platform modernization and governance.
United StatesWhat I'm looking for
I am an IT operations and asset management leader focused on modernizing digital ecosystems and aligning technology investments with strategic goals. I prioritize measurable value, governance, and operational resilience in highly regulated environments.
At American Express I led global ServiceNow strategy, platform modernization, and cross-functional product delivery, improving SLA adherence and reducing technical debt. I have directed enterprise upgrades, integrations, and established governance and KPIs to ensure scalability and compliance.
Previously I built and scaled ITAM programs—developing roadmaps, policies, lifecycle management, and EOL disposition processes—while advising clients at Deloitte on strategy, audits, and software license compliance. I have led teams, managed budgets, and implemented training to increase adoption and operational efficiency.
I believe technology should be an enabler, and I deliver results by building high-performing teams, promoting data-driven decisions, and turning complexity into clarity to make organizations stronger and more future-ready.
Experience
Work history, roles, and key accomplishments
AECurrent
Senior Manager - Digital Product
American Express
Jul 2024 - Present (1 year 5 months)
Lead global ServiceNow strategy and roadmap across ITSM, ITAM, CMDB, and SecOps, driving platform modernization and integrations that improved system performance and SLA adherence. Manage a cross-functional product team, establish governance, and align platform KPIs with enterprise transformation and cybersecurity initiatives.
AEProduct Manager - IT Asset
American Express
Jul 2022 - Jul 2024 (2 years)
Managed strategic IT Asset Management program initiatives and roadmap, improving lifecycle management, operational efficiency, and compliance while leading process improvements and training for ITAM adoption. Oversaw EOL asset decommissioning and cross-functional execution of ITAM projects.
RD
IT Asset Manager
Rebellion Defense
May 2021 - Jul 2022 (1 year 2 months)
Developed and executed ITAM program vision and roadmap, implemented governance and metrics for asset lifecycle management, and managed program scalability and budget to align IT services with organizational goals.
DE
Partnered with clients to develop ITAM strategies, conducted asset audits and data analysis to identify cost-saving opportunities, and implemented policies and governance models to improve licensing compliance and asset lifecycle processes.
GT
IT Procurement Specialist
General Dynamics Information Technology
Nov 2016 - Oct 2018 (1 year 11 months)
Supported IT procurement activities and processes to acquire and manage technology assets, contributing to contract execution and supplier coordination for IT services and software.
GT
Senior Software Asset Manager
General Dynamics Information Technology
Feb 2015 - Jul 2016 (1 year 5 months)
Managed software asset inventory and licensing for federal client engagements, improving software asset controls and supporting compliance and cost optimization efforts.
KS
IT Asset Manager
KeyLogic Systems
Sep 2014 - Feb 2015 (5 months)
Managed IT asset processes and lifecycle for government contracts, implementing controls and reporting to ensure asset accountability and operational readiness.
HESupported IT asset management initiatives including inventory reconciliation and asset disposition processes to improve asset visibility and lifecycle controls.
AT
Procurement Analyst
Alion Science and Technology
Sep 2013 - Mar 2014 (6 months)
Executed procurement analysis and supported purchasing activities to acquire technical services and equipment, ensuring compliance with contract requirements and timelines.
NCSupported ITAM activities for defense programs, maintaining asset records and assisting in process implementations to enhance asset control and reporting accuracy.
Education
Degrees, certifications, and relevant coursework
VUVirginia State University
Bachelor of Science, Management Information Systems
Bachelor of Science in Management Information Systems focused on information systems, analytics, and business management.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
215k+ USD
Job categories
Skills
IT Service ManagementIT Asset ManagementProduct ManagementServiceNowCMDB ConfigurationsSecOpsFoundational Platform ModernizationGovernanceProcess ImprovementLifecycle ManagementBudget ManagementSoftware LicensingData AnalysisAgile DeliveryServiceNow ITSMServiceNow ConfigurationServiceNow DevelopmentServiceNow Implementation Specialist In Four Or More ApplicationsImplementation Strategy
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