Maria Luisa Agosto Fajardo
@marialuisaagostofaja
IT Asset Management leader specializing in ServiceNow and lifecycle optimization.
United StatesWhat I'm looking for
I am an IT asset management professional with deep experience managing assets across procurement, CMDB, software licensing, and disposal for enterprise and government environments. I design and optimize ITAM processes, build ServiceNow entitlement and software models, and produce analytics and dashboards that drive compliance and cost savings.
Throughout my career I have led asset programs, supported SDLC projects, conducted audits and reconciliations, and trained teams to improve change and configuration management. I hold active Top-Secret/SCI clearance and bring bilingual Spanish skills, a strong government background, and a track record of measurable process improvements.
Experience
Work history, roles, and key accomplishments
IT Asset Management Analyst
KForce – Humana/Conviva Care Solutions
Sep 2022 - May 2025 (2 years 8 months)
Managed IT asset lifecycle and optimized inventory processes using ServiceNow, improving asset visibility and compliance across CMDB and SAM records. Developed requirements, reports, and dashboards to drive ITSS improvements and financial reporting.
IT Change Manager / SAM
SOSi
Feb 2022 - Sep 2022 (7 months)
Managed change control and software asset governance, producing change packages and training that reduced change-related errors by 30% and ensured entitlement accuracy and license optimization. Maintained traceability and audit-ready documentation.
Network Asset Manager
Jacobs
Apr 2018 - Feb 2022 (3 years 10 months)
Led an enterprise IT asset program across classified/unclassified domains, enforcing lifecycle policies and maintaining CMDB integrity while integrating financial and contractual functions to support CERP and PPM compliance.
System Administrator / Asset Manager
Smartronix / GDIT
Sep 2017 - Mar 2018 (6 months)
Performed enterprise hardware and network inventories, managed CMDB population and software license audits, and produced SOPs and governance documentation to ensure NIST/DFARS/FISMA compliance.
SharePoint Site Administrator
Arma Global / GDIT
Sep 2015 - Sep 2017 (2 years)
Managed SharePoint site administration and data migrations for SOF enterprise collaboration, ensuring security compliance for classified content and improving portal usability and user training outcomes.
Education
Degrees, certifications, and relevant coursework
Universidad del Turabo
Master of Business Administration, Human Resources and Public Affairs
Grade: Summa Cum Laude
Completed a Master of Business Administration in Human Resources and Public Affairs with highest honors (Summa Cum Laude).
Universidad del Turabo
Bachelor of Arts, Social Sciences
Grade: Summa Cum Laude
Activities and societies: Minor in Psychology
Completed a Bachelor of Arts in Social Sciences with a minor in Psychology with highest honors (Summa Cum Laude).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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