Maria Luisa Agosto Fajardo

Managed IT asset lifecycle and optimized inventory processes using ServiceNow, improving asset visibility and compliance across CMDB and SAM records. Developed requirements, reports, and dashboards to drive ITSS improvements and financial reporting.

Managed change control and software asset governance, producing change packages and training that reduced change-related errors by 30% and ensured entitlement accuracy and license optimization. Maintained traceability and audit-ready documentation.

Led an enterprise IT asset program across classified/unclassified domains, enforcing lifecycle policies and maintaining CMDB integrity while integrating financial and contractual functions to support CERP and PPM compliance.

Performed enterprise hardware and network inventories, managed CMDB population and software license audits, and produced SOPs and governance documentation to ensure NIST/DFARS/FISMA compliance.

Managed SharePoint site administration and data migrations for SOF enterprise collaboration, ensuring security compliance for classified content and improving portal usability and user training outcomes.

Grade: Summa Cum Laude

Completed a Master of Business Administration in Human Resources and Public Affairs with highest honors (Summa Cum Laude).

Grade: Summa Cum Laude

Activities and societies: Minor in Psychology

Completed a Bachelor of Arts in Social Sciences with a minor in Psychology with highest honors (Summa Cum Laude).