Rob Weldon
@robweldon
I lead enterprise IT service management and governance transformations on ServiceNow.
United StatesWhat I'm looking for
I’ve led enterprise IT service management and governance transformations, including global ITSM/ITOM accountability models on ServiceNow, and ServiceNow strategic portfolio and field service architecture.
At Amazon.com, LLC, I built and governed an ITSM practice ownership model, secured senior agreement to adopt ITIL4, and chaired a Process Integration Steering Committee to address cross-functional risks and operating gaps.
At Nissan North America, I served as head of Americas Service Management and Governance, directing insourcing and provider offboarding for Service Desk and ITSM tooling, while expanding ServiceNow value realization by integrating systems of record like Jira, Workday, Fusion Risk Management, and Salesforce.
More recently, as an Independent Advisor, I run enterprise service management strategy and governance assessments, translating emerging capabilities (like AI and digital trust) into target operating models, service portfolios, governance, and investment roadmaps.
Experience
Work history, roles, and key accomplishments
Independent Advisor, Enterprise Service Management Strategy and Governance
Triple8 Advisory
Jun 2024 - Present (2 years 2 months)
Lead strategic assessments for enterprise and growth stage clients, defining target state capabilities and transformation roadmaps.
Established a Deployment Resource Management Office and developed global strategy for demand management, project deployment, and portfolio governance across fulfillment centers.
Established and governed a global ITSM accountability model supporting ServiceNow ITSM and ITOM transformation, achieving product simplification and operational excellence.
Senior Manager, Americas Service Management and Governance
Nissan North America
Aug 2011 - May 2020 (8 years 9 months)
Served as head of Americas Service Management and Governance, delivering operational excellence to 90,000+ customers via Service Desk and ServiceNow.
Manager, Infrastructure Strategy, Demand Intake and Portfolio Governance
Nissan North America
Jul 2009 - Aug 2011 (2 years 1 month)
Consolidated infrastructure strategy, demand intake, portfolio planning, and program management to improve prioritization and decision making.
Manager, Multi-Provider Sourcing Transition
Nissan North America
Apr 2007 - Jul 2009 (2 years 3 months)
Led program strategy for a major multi-provider sourcing transition, translating contract scope and risk into governance structures.
Consultant, IT Vendor and Service Management Governance
UpSurge, Nissan Engagement
Dec 2006 - Apr 2007 (4 months)
Contracted to drive ITIL v2 adoption and strengthen outsourced provider governance, analyzing SLA reports and facilitating contract audits.
Systems Programmer / Data Center Infrastructure Specialist
Richmond Memorial Hospital / Bon Secours
Installed, tuned, and upgraded core infrastructure and systems software supporting hospital and patient-care operations.
Data Center Operations Manager / Senior Systems Programmer
Led predictive and proactive support for U.S. data centers and item-processing centers supporting banking and finance operations.
Education
Degrees, certifications, and relevant coursework
ECPI University
Bachelor of Science, Computer Science
Grade: 4.0 GPA
Completed 600+ hours of dedicated coursework across Accounting, Computer Science, and Computer Programming; graduated with a 4.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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