andi zela
@andizela
I lead customer care teams to improve performance, meet targets, and develop staff.
AlbaniaWhat I'm looking for
At Selecta, I lead customer care staff, monitor performance, analyze team progress, and drive monthly targets.
I've grown from operator to Senior Group Support and Team Leader, training and supporting new operators on the Caring Vodafone campaign.
With over eight years of team-management experience, I've also completed an intensive three-month SAP ABAP Developer course and am building my skills in SAP development.
Experience
Work history, roles, and key accomplishments
Team Leader
Selecta
Jan 2021 - Present (5 years 9 months)
Managed staff, monitored performance, analyzed group progress, and achieved monthly objectives.
Senior / Suport Grup
Selecta
Jan 2017 - Dec 2021 (4 years 11 months)
Provided training and support for new operators in the Caring Vodafone campaign.
Operator
Selecta
Jan 2016 - Dec 2017 (1 year 11 months)
Worked on the Caring Vodafone campaign.
Operator
Parr Credit
Jan 2014 - Dec 2016 (2 years 11 months)
Worked on the Delinquency campaign, handling payment reminders for Vodafone clients.
Operator
Future Generation
Jan 2011 - Dec 2013 (2 years 11 months)
Worked on campaigns for Teletu, Vodafone, and Telecom.
Operator
Teleperformance
Jan 2009 - Dec 2011 (2 years 11 months)
Worked on the Wind Infostrada campaign.
Education
Degrees, certifications, and relevant coursework
Gjimnazi
Maturë, General Education
Completed high school diploma (Maturë) from Gjimnazi.
SAP
SAP ABAP Developer – Fillestar, SAP ABAP Development
Completed an intensive 3-month SAP ABAP Developer course for beginners.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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