florjan Gjoni

Provided professional customer support for Airbnb users, assisting with inquiries and service-related requests while maintaining high service standards.

Provided customer support for Telepass services, handling inquiries and service-related issues professionally while ensuring service quality and customer satisfaction.

Managed quality and standards assurance, created and maintained procedures and ISO documentation, trained employees, and implemented food safety procedures.

Prepared and maintained quality assurance documentation, communicated with suppliers and stakeholders, conducted quality and food safety inspections, and trained restaurant teams.

Managed restaurant operations and teams during KFC Albania's expansion, contributed to successful openings, and implemented operational procedures to meet sales and customer satisfaction targets.

Managed restaurant operations across Big-Bite locations in Tirana, supervised employees and daily activities, and monitored service quality and customer satisfaction.

Worked as an English-language interpreter for OSCE/ODIHR representatives during the 2013 general elections in Albania, supporting effective communication.

International training and certification in Food Safety Management.

International training and certification in Quality Assurance Management and Leadership.

Professional training and certification in Leadership.

Master’s Degree in Law from the University of Shkodra “Luigj Gurakuqi” from 2004 to 2009.