I lead operational activities for Transcom Albania's ZARA Customer Care team, supervising performance, service quality, schedules, attendance, and leave requests.
Previously at Transcom Albania, I analyzed data, prepared performance reports and dashboards, managed databases, identified trends, and supported operational process optimization. I also train and motivate staff while maintaining adherence to procedures and a collaborative work environment.
My customer operations background includes managing partner data, promotional offers, and orders at Groupon Shared Services in Poland, as well as resolving order, payment, refund, reservation, technical, and logistical issues for Groupon Italy and Sonder Inc.
I work professionally in Albanian, Italian, and English, combining customer service, data analysis, team coordination, and a strong focus on results and quality.
