Rares Bolfa
@raresbolfa
Technical Support Operator at DMS BET LIVE S.R.L., resolving hardware and software issues for sports betting and slot machine systems.
RomaniaWhat I'm looking for
At DMS BET LIVE S.R.L., I provide technical support for computers used with sports betting machines and help casino location operators resolve issues with sports betting and slot machine systems.
I identify and resolve hardware and software issues, prioritize support requests by impact and urgency, and keep activity records and operational databases up to date.
At MPlus Romania, I supported customers by text, recorded case information, and investigated cases involving passenger transport and drivers. At MAJOREL, I also moderated video content.
Earlier, at SYKES and Computer Generated Solutions Romania SRL (CGS), I handled customer support and computer or mobile device issues. I want to follow a career in advertising and customer relations, and I’m open to learning new things and helping people solve their problems.
Experience
Work history, roles, and key accomplishments
Technical Support Operator
DMS Bet Live S.R.L.
Jun 2025 - Jul 2026 (1 year 1 month)
Monitored and updated call traffic in Excel files, provided technical support for computers and betting machines, and managed support requests based on impact and urgency.
Customer Support Representative
MPlus Romania
Feb 2023 - Jan 2024 (11 months)
Provided customer service via text messaging, recorded case information, and conducted further case investigations related to passenger transport and drivers.
Customer Support Representative / Content Moderator
Majorel
Jun 2022 - Dec 2022 (6 months)
Provided customer service via text messaging, recorded case information, and moderated video content.
Technical Support Representative / Call Center Representative
SYKES
Mar 2020 - May 2022 (2 years 2 months)
Provided customer service via text messaging, solved mobile device problems, and recorded case information.
Warehouse Operative
The Disney Store Ltd
Jul 2019 - Dec 2019 (5 months)
Processed orders from The Disney Store official website and packed orders.
Warehouse Operative
Syncreon Ltd
Mar 2019 - Jul 2019 (4 months)
Processed Apple product orders from the website and local shops.
Call Center Representative
Computer Generated Solutions Romania SRL (CGS)
Jun 2017 - Sep 2017 (3 months)
Provided customer service via phone, solved computer problems, recorded case information, and promoted and sold company services.
Education
Degrees, certifications, and relevant coursework
Colegiul de Stiinte ale Naturii Emil Racovita
High School Diploma, Bilingual English
2012 - 2016
Completed high school with a Baccalaureate diploma, with a focus on English bilingual studies.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
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