Tiffany Kimble
@tiffanykimble
Healthcare patient services professional leveraging EMR, insurance verification, and high-volume coordination to improve access and outcomes.
What I'm looking for
I’m a results-driven healthcare patient services professional with experience in healthcare administration, finance operations, and fast-paced customer support. I focus on precision—using EMR proficiency, HIPAA compliance, and accurate data handling to protect clinical integrity.
In my current role, I manage high-volume inbound communications, resolve patient and provider inquiries, and streamline access to care through appointment scheduling and prescription management. I also perform rigorous insurance verification and coordinate multi-office referrals to expedite patient care processes.
Before that, I built strong customer support foundations by handling complex issues in high-traffic environments, while maintaining performance targets and customer satisfaction. I also supported account management and cash-handling responsibilities, including auditing, reconciliation, and regulatory compliance.
Experience
Work history, roles, and key accomplishments
Patient Services Representative
Village Medical
Aug 2022 - Present (3 years 11 months)
Managed high-volume inbound patient and provider inquiries, including appointment scheduling and prescription management. Completed insurance verification, updated demographic records, and coordinated multi-office referrals to expedite care.
Customer Service Representative
Emergent Method
Apr 2021 - Mar 2022 (11 months)
Delivered customer support in a fast-paced environment, consistently meeting call-handling performance targets. Partnered with cross-functional teams to resolve complex customer issues and maintain high satisfaction rates.
Customer Service Representative
Check Into Cash
May 2020 - May 2021 (1 year)
Managed client accounts by handling email communication regarding contracts, payment schedules, and balances. Maintained financial accuracy through cash drawer auditing and secure safe maintenance.
Education
Degrees, certifications, and relevant coursework
Delgado Community College
Accounting
Completed coursework as an Accounting major at Delgado Community College.
Availability
Location
Authorized to work in
Job categories
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