Chukwu Ejiogu
@chukwuejiogu
Customer Service professional specializing in patient/member assistance, benefits verification, and first-call resolution.
United StatesWhat I'm looking for
I’m a dedicated customer service professional with 6 years of experience in high-volume call centers, focused on patient and member assistance, benefits verification, and issue resolution. I consistently work to exceed performance metrics, including over 95% quality scores.
In my roles, I’ve managed over 120 inbound calls daily, supported scheduling, referrals, and service inquiries, and ensured accurate records in EMR/CRM systems. I verify insurance eligibility and coverage and coordinate with providers to resolve service delays and documentation issues.
I’m also comfortable partnering across departments—collaborating with billing and clinical teams to resolve discrepancies, educating patients on copays and support programs, and maintaining strong documentation accuracy through case management workflows.
Experience
Work history, roles, and key accomplishments
Patient Services Representative
Sagility Health
Feb 2023 - Jun 2026 (3 years 4 months)
Managed over 120 inbound calls daily, assisting patients with scheduling, referrals, and service inquiries. Verified insurance eligibility and coverage, coordinated with providers, maintained EMR/CRM records, and achieved 95%+ quality scores while meeting first-call resolution targets.
Medical Customer Care Specialist
Cardinal Health
Oct 2021 - Feb 2023 (1 year 4 months)
Provided high-volume phone and email support for benefits, claims status, and provider network information. Coordinated with billing and clinical teams to resolve billing discrepancies and educated patients on treatment coverage, copays, and support programs.
Customer Service Specialist
Wilton Re
Aug 2019 - Sep 2021 (2 years 1 month)
Documented customer interactions, escalations, and resolutions in case management systems while meeting targets for average handling time, attendance, and customer satisfaction. Ensured data accuracy across multiple platforms and generated correspondence, including participation in user testing for a policy administration system.
Education
Degrees, certifications, and relevant coursework
HIPAA Training
Certificate, HIPAA Compliance
Completed HIPAA training with a certificate in 2022.
Coursera
Certificate, Customer Service
Completed a Coursera certificate in Customer Service Fundamentals in 2019.
Imo State University
Bachelor of Science, Microbiology
Earned a Bachelor of Science in Microbiology in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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