Holly Duquet
@hollyduquet
Detail-oriented patient account representative with strong problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated Patient Account Representative with a proven track record in managing complex billing processes and ensuring accurate insurance verification. My experience spans over a decade in the healthcare billing sector, where I have honed my skills in communication, problem-solving, and continuous improvement. I thrive in fast-paced environments and am committed to delivering exceptional service to both patients and insurance providers.
Throughout my career, I have successfully managed multiple work queues, verified eligibility, and updated insurance information to ensure seamless billing operations. My role at McLaren has allowed me to develop strong relationships with insurance companies, where I proactively follow up on claims and appeals. I take pride in my ability to maintain accurate records and communicate effectively with my team, contributing to a collaborative work environment.
With an Associate Degree in Applied Science from Baker College, I am equipped with the knowledge and skills necessary to excel in the healthcare industry. I am eager to continue my professional growth and contribute to a team that values dedication and excellence in patient care.
Experience
Work history, roles, and key accomplishments
Patient Account Representative
McLaren
Jul 2022 - Present (3 years 2 months)
Managed multiple work queues daily, verifying eligibility and updating insurance information as needed. Contacted insurance companies to obtain claim details and follow up on appeals, filing reconsiderations and appeals via multiple insurance portals.
Dental Biller
360 Care
Apr 2019 - Present (6 years 5 months)
Communicated with dental coordinators to schedule patient appointments efficiently and verified patient insurance coverage. Answered customer and insurance company calls, following up on all insurance claims and billing dental procedures.
Medical Biller
Binson's Hospital Supply
Dec 2014 - Present (10 years 9 months)
Responsible for editing billing in weekly reports and managing daily aging reports, following up on unpaid claims. Printed 1500 claims, attached corresponding cost invoices, and manually priced NOC codes.
Customer Service Representative
Central Transport
Nov 2013 - Present (11 years 10 months)
Responsible for answering calls within the call center and responding to customer calls and emails regarding freight pickups and deliveries. Trained new employees in the call center.
Follow Up Representative
Accretive Health
Oct 2010 - Present (14 years 11 months)
Responsible for patient follow-up and communication with the hospital, including communicating with multiple Department of Human Services. Billed out-of-state Medicaid, followed up on claims, and processed explanation of benefits.
Education
Degrees, certifications, and relevant coursework
Baker College
Associate Degree in Applied Science, Applied Science
Completed an Associate Degree in Applied Science. Gained foundational knowledge and practical skills relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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