Sonya Ambrosia

I am a personable and dedicated patient services representative with a strong commitment to enhancing patient satisfaction and streamlining service processes. My experience has equipped me with relevant qualifications for providing exceptional patient services while maintaining confidentiality and accurate record-keeping. I pride myself on my ability to communicate effectively and manage administrative tasks efficiently.

Throughout my career, I have worked in various roles that have honed my skills in patient registration, insurance verification, and appointment scheduling. At Excelsior Orthopaedics, I maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records. My role involved conducting pre-registration tasks and assisting patients with check-in and payment paperwork, which significantly improved the overall patient experience.

In my previous positions, I have developed strong relationships with patients and customers, leading to increased loyalty and satisfaction. I am adept at navigating multiple computer systems and applications, ensuring that I provide timely and accurate information to clients. I am eager to continue my professional journey in a role that allows me to leverage my skills and contribute positively to patient care.