Ashley Drumheiser

I am a self-motivated healthcare professional with strong experience in patient services, billing, and accounts receivable. I currently serve as a Senior Patient Service Specialist and consistently prioritize accurate, timely revenue processes.

Throughout my career I have managed accounts receivable portfolios, including handling $3.5 million in client accounts, auditing records, and resolving billing issues to support clinic operations. I am proficient with EMR systems, insurance policy verification, daily billing, and reporting.

My background includes direct patient interaction, high-level customer service, and frontline support in busy clinical and retail hospitality environments. I bring practical leadership experience mentoring new employees, running team meetings, and supporting peers to meet operational goals.

I work effectively both independently and as a collaborative team player, with attention to detail, strong deadline management, and a focus on improving workflows in patient-facing and back-office healthcare operations.