Meqele Peters

Performed patient financial clearance by verifying insurance eligibility, benefits, and coverage limitations. Managed patient scheduling across systems, performed documentation indexing, and followed up on pre-registration compliance.

Served as first point of contact for patients and providers, offering guidance on eligibility, authorizations, and benefit usage. Coordinated with internal systems to ensure timely and complete appointment registration.

Scheduled procedures and conducted insurance verification for specialty medications and outpatient services. Collaborated with billing to resolve coverage discrepancies and secure upfront payments where applicable.

Completed pre-registration activities including patient demographic verification, insurance review, and benefit coordination. Assisted with collection efforts, provided payment options, and processed financial counseling referrals.

Provided real-time claim support and appointment information updates to patients and providers. Handled call documentation, claim delay research, and escalated inquiries using Windows-based applications.

Completed a Bachelor of Science in Psychology, focusing on foundational psychological principles and research methodologies. Gained a comprehensive understanding of human behavior and cognitive processes.