At Aflac, I managed client relations operations across 37 books of business and worked with clients to address their needs. In 2018, 25 client relationship programs were strengthened through open dialogue, resulting in retention or continuation of $65.5 million in annualized premium.
I also improved average response time from 8.5 hours to 4.5 hours by reducing administrative overhead and introducing quick-response software improvements. Earlier at Aflac, I coordinated enrollment and service projects for large payroll accounts, working across business units to support implementations.
At the City of Warm Springs, I handled city clerk, accounts payable, human resources, utility, and court clerk responsibilities, as well as Terminal Agency Coordinator duties. My work included maintaining public and financial records, processing payroll and payments, and supporting compliance with records and criminal justice information requirements.
